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Contract Shenanigans

RandomName9999
Joining in

on ‎20-06-2023 06:59

Hi, I just checked the My Bills area of my account after agreeing a new contract last month and it is not identical to the contract I agreed to when signing up or on the contract information sheet. There is also now an extra charge which I did not agree to. Could someone look into this please. Thanks.

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3 REPLIES 3

Megan_L
Forum Team
Forum Team

on ‎20-06-2023 09:06

Hi RandomName9999,

Thanks for using the Community Forums to get this issue with your contract looked into, I am sorry if this has been causing some frustration 😥 I would be more than happy to look into this for you!

Could you tell us what package you signed up to please? 

Do you have the order summary email from when you signed up? 

How did you change your package, online or over the phone? 

Thanks!

Megan_L

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RandomName9999
Joining in

on ‎20-06-2023 10:01

Thanks for the response. I upgraded online and do have the emails and Contract Information and Summary sheets. A snapshot is below. Screenshot 2023-06-20 094757.png

 

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Megan_L
Forum Team
Forum Team
In response to RandomName9999

on ‎20-06-2023 12:10

Hi RandomName9999,

Thanks for coming back to me, that helps me loads!

I'll be happy to help get these extra charges looked into and also fully explain what is currently on your package. 

I'll send you a private message now so we can get stuck into this, speak to you soon!

Thanks,

Megan_L

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