Can’t sign into My Virgin Media

[awr1946]

I received my bill today but can’t sign into my account.  It says my email or password is incorrect but I’ve checked and they are right.

Is there a problem with signing into Virgin Media today?

[Reece_MH]

Hi awr1946 👋

I completely understand the frustration this is causing, and I'm sorry that the issue remains. I can see that Travis has responded to your private message and is continuing to support you, so when you get a second, please take a look in the purple envelope for any further updates.

Thanks,

[awr1946]

Thanks, It’s interesting that someone had the same problem that I have, they wrote to a national newspaper and it was solved very quickly!

[Joseph_B]

Hey @awr1946,

Glad we were able to continue that chat in private message and sort our your issue with your My Virgin Media account, If you ever struggle again you can find all of our useful troubleshooting guides here.

Cheers. Joe