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awr1946
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Message 11 of 27
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Re: Can’t sign into My Virgin Media

I’ve had an email to say someone’s replied but I can’t see a new message.

How much longer is this going to take, it seems to be taking a ridiculous amount of time to resolve.

Are your tech team actually doing anything?

 

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Ilyas_Y
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Message 12 of 27
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Re: Can’t sign into My Virgin Media

Thanks for coming back to us @awr1946 on the forums. 👋🏼

I can see my colleague has dropped a message.
Please refer to the private chat to view this.

Kind regards,
Ilyas.

Ilyas - Forum Team


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awr1946
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Message 13 of 27
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Re: Can’t sign into My Virgin Media

Ilyas,

I’ve done that, he said he’d raised a ticket to get it sorted but nothing’s happened.

 

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Ilyas_Y
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Message 14 of 27
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Re: Can’t sign into My Virgin Media

Thanks for the reply @awr1946 on the forums. 👋🏼

Did he give you a ticket number?
Please don't post this publicly if so.
The IT team have a lead of 5 working days.

Kind regards,
Ilyas.

Ilyas - Forum Team


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awr1946
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Message 15 of 27
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Re: Can’t sign into My Virgin Media

No, he didn’t give me a ticket number

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Ilyas_Y
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Message 16 of 27
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Re: Can’t sign into My Virgin Media

Thanks for the reply @awr1946 on the forums.

I've looked on my end and I can see the ticket.
I've checked it and the update the team have given is that it has been resolved.
Can you try sign in to My Virgin Media for us please and let us know?

Kind regards,
Ilyas.

Ilyas - Forum Team


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awr1946
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Message 17 of 27
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Re: Can’t sign into My Virgin Media

Sorry, it still doesn’t work. How much longer must this go on?

 

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Ilyas_Y
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Message 18 of 27
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Re: Can’t sign into My Virgin Media

Thanks for the reply @awr1946 on the forums. 👋🏼

May I ask what the issue was with My Virgin Media?
Have you moved home or is it issues setting up a new account?

Let us know.

Kind regards,
Ilyas.

Ilyas - Forum Team


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awr1946
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Message 19 of 27
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Re: Can’t sign into My Virgin Media

Hi,

I moved house last May but it’s been ok until the latest bill was received.  My account has always been the same - same email and same password without any problems. Nothing’s changed at my end.

As I’ve said before this is getting ridiculous now, I’ve had the bill since 9th March and Virgin Media still can’t sort out this issue.  It was so much better with paper bills.

If this continues and you don’t solve it I’m going to cancel my contract, albeit that will be in November unfortunately and go to BT

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Ilyas_Y
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Message 20 of 27
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Re: Can’t sign into My Virgin Media

Appreciate the update @awr1946 on the forums. 👋🏼

When the last bill was received - what had happened?
Did My Virgin Media start displaying the wrong details or lost account access?

Let us know.

Kind regards,
Ilyas.

Ilyas - Forum Team


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