Hi,
I moved house last May but it’s been ok until the latest bill was received. My account has always been the same - same email and same password without any problems. Nothing’s changed at my end.
As I’ve said before this is getting ridiculous now, I’ve had the bill since 9th March and Virgin Media still can’t sort out this issue. It was so much better with paper bills.
If this continues and you don’t solve it I’m going to cancel my contract, albeit that will be in November unfortunately and go to BT