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How do I cancel my contract?

Tim_allen
On our wavelength

3 weeks ago - last edited 3 weeks ago

I’ve tried to call to cancel my contract that expires this week but haven’t got anywhere. 
can I cancel online?

I just get put through to the movers (because I’m coincidentally moving house) team who cut me off. (Stephen & Tango have done so in the last 24 hours without a call back!)


can someone from virgin media please advise how I cancel my contract online. As I cannot spend a 3rd evening on the phone trying to cancel. 

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4 REPLIES 4

Tim_allen
On our wavelength
In response to carl_pearce

3 weeks ago

Thanks

So cannot cancel online then, either via post or phone. 

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Cardiffman282
Super solver
In response to Tim_allen

3 weeks ago

I've seen whispers that you can via PM on Facebook, X, and Instagram too. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).
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unisoft
Well-informed
In response to Cardiffman282

3 weeks ago - last edited 3 weeks ago

@Cardiffman282 wrote:

I've seen whispers that you can via PM on Facebook, X, and Instagram too. 

Would you trust those social media routes though 😉 Many on here complain that Whatsapp staff do their own thing when it comes to agreeing with customer and what is actually done.... Quick letter with account number and clear intention of cancelling all services sent by recorded delivery, and its great evidence should any denials go on later....

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