Can’t seem to change my contact telephone number using the app or on the web MyVirginMedia I open account details click edit on the phone number input the correct number press save and just get a message saying sorry the changes you made were not saved please try again.
@ArtemisBlack, It can take up to 24hrs for the change to sync on all platforms. I can however confirm on the system, the relevant changes have been made. Is there anything else we can help with today?
also trying to update my contact telephone number via VM account/account settings but it says 'error cannot be saved' or 'enter a valid 11-digit number' (which I had been doing)
I have tried different web browsers and clearing cache etc but nothing works. Can you help?
Thank you so much for your post and I am so sorry to hear that you are experiencing this issue. I'd be happy to take a look for you and see what we can do.
I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.
I'm seeing the exact same issue when trying to help my mum change her number on her account and checked my VM account too and it's same "Sorry the changes you made were not saved, please try again" error message.
