Managing Your Account - Cable - Page 267

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Online account after switching houses

Hey all, hopefully Virgin Media team will see this or someone who knows what to do.So I've moved houses and my old contract got stopped and I got new details and everything however when I login my old house bills are shown. I tried making a new accou...

Unable to resolve issue or speak to the right people

How difficult is it to speak to some one who can get things sorted within Virgin Media?Spend 5 hours on the phone last week on 3 separate calls getting my renewal sorted only for them not to get the contract right / send out the right equipment.And n...

VOLT package lies and wasted hours on phone and ripped off

I signed for new contract last month for 350mb for something like £33 as I needed it cheaper, was told about volt by the agent and that I would be be getting 500mb as the NO EXTRA CHARGE for having volt, which for the next level is 500mb, I was told ...

Cannot cancel account - no answer from Virgin

Hello,I am moving to a property that isn't serviced by Virgin, and I have been trying to cancel my Broadband for a week now. The online chat and the phone line never get answered. I've cancelled my direct debit with my bank to ensure no further charg...

Phone number for account incorrect

Hi all,Recently got a call from Virgin at my work place when I've never put this number as a contact number. I have tried to change the number to my mobile online on myvirgin media app and on web browser. Every time I try to do this I get an error me...

Issue with contract

I have been with VM for over 4 years and upgraded my contract in January 2022 and started a new 18-month contract. I moved home in January 2023 and was told that my existing contract would carry over as I was only moving house.I called up in April 20...

Joint Access to my fathers account

I've been given access to my fathers virgin account. Supposedly The exec team sent me a password to use when dealing with it.Tried it today and it doesn't work. Surprise, SurpriseIt's clearly the old password he created years ago I need and the email...

Email STILL NOT WORKING AFTER 4 WEEKS - And someone keeps removing my posts!!!Email STILL NOT WORKING AFT

I refer to my previous posts below. One left almost 3 weeks ago and one left 2 weeks ago, although I had been experiencing issues prior to that but just bungled them up with all the other issues Virgin Media were experiencing at the time! I was repea...

Recontacted online but not taken effect

I recontracted online on the 27th July.Today I've had a bill through showing my old offers expiring and a higher bill as a result with no mention of the new offer I was given online.Tried the WhatsApp but just get transferred to installations that th...

Resolved! VM hub not accepting password

I cannot sign into the VM hub to check everything is working okay, I am concernd that someone may have hacked it but have noticed that other users are having the same problem. I have tried to access many times but still no luck.I notice that a new up...

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