I was due a credit of £10 that was supposed to be applied on my account due to the hassle of getting nbr witheld as gesture of good will after talking to one of the useless advisers on the WhatsApp chat but surprise surprise as usual have been lied t...
I enquired about TV360 on the WhatsApp chat line but was unable to get answers to my questions. The main question was could I upgrade my V6 to 360 and leave my wife's V6 box alone as she really does not want to change! The agent did, however, say t...
I only use the broadband. It his been like this for several years.In 2021, when I said I was cancelling due to the ridiculous price uplift, I said I only wanted broadband.I was in effect coerced into retaining the home phone and TV package, neither o...
I am coming to the end of a new area free network trial and have emails saying that on the 15th March I will be automatically disconnected and I haven't signed up for any new packages, yet have still been billed for £24.40.When i have attempted to sp...
Hello,my contract ends on the 26/03/24. I was paying £42.50 but was informed that when my contract ends it will increase to £111.00. I rang the call centre and they assured me they could help me. After a lot of questions and answers he came back with...
I have just opened a Virgin Media account for the first time and ordered my WiFi self installation box last week. It was supposed to arrive on the 8th March and did not arrive, and I received no communication about it. I have no account number or ref...
Been trying to renew for over a week. Can’t get on the page at all, constantly reloads then says it can’t be reached due to too many redirects. Called and was basically told to try again. Out of contract, it’s going up end of this month, don’t seem t...
Hello, there is exposed wires at one of our flat properties. The address is [MOD EDIT: PERSONAL INFORMATION REMOVED] Could you confirm when this would be fixed? We reported this last year but had no response. Thanks in advance Description of damage...
I can't access my account as the account email no longer exists. How do I add my new email as the account
I've subscribed VM last Nov, with Black friday deal that stated 3 months free. The contract states I have to pay from 4th month, but they charged me starting from the first month. I've tried to contact online agent... but keep me waiting last sat and...
