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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Online account after switching houses

Hey all, hopefully Virgin Media team will see this or someone who knows what to do.So I've moved houses and my old contract got stopped and I got new details and everything however when I login my old house bills are shown. I tried making a new accou...

Cannot cancel account - no answer from Virgin

Hello,I am moving to a property that isn't serviced by Virgin, and I have been trying to cancel my Broadband for a week now. The online chat and the phone line never get answered. I've cancelled my direct debit with my bank to ensure no further charg...

WDA by Joining in
  • 2 replies
  • 0 kudos

Phone number for account incorrect

Hi all,Recently got a call from Virgin at my work place when I've never put this number as a contact number. I have tried to change the number to my mobile online on myvirgin media app and on web browser. Every time I try to do this I get an error me...

Issue with contract

I have been with VM for over 4 years and upgraded my contract in January 2022 and started a new 18-month contract. I moved home in January 2023 and was told that my existing contract would carry over as I was only moving house.I called up in April 20...

epipen by Joining in
  • 6 replies
  • 0 kudos

Joint Access to my fathers account

I've been given access to my fathers virgin account. Supposedly The exec team sent me a password to use when dealing with it.Tried it today and it doesn't work. Surprise, SurpriseIt's clearly the old password he created years ago I need and the email...

Recontacted online but not taken effect

I recontracted online on the 27th July.Today I've had a bill through showing my old offers expiring and a higher bill as a result with no mention of the new offer I was given online.Tried the WhatsApp but just get transferred to installations that th...

AdamantUK by On our wavelength
  • 3 replies
  • 0 kudos

Resolved! VM hub not accepting password

I cannot sign into the VM hub to check everything is working okay, I am concernd that someone may have hacked it but have noticed that other users are having the same problem. I have tried to access many times but still no luck.I notice that a new up...

alice10 by On our wavelength
  • 17 replies
  • 0 kudos