phone not ringing

[cc1970]

I have had my landline connected to my hub 3 for 15 months now and been working well.  Tonight all of a sudden my phone does not ring but i see on the display a missed call.  taken phone to a different house (non virgin and old bt socket ) and phones ring as they should.  Powered down router, removed power cable, re booted router, reset phones and still dont ring on virgin.  Service status states no issue so i know the phones work as they should on a non virgin line and as I said had been working ok on virgin before.  Phones less than 6 months old.

Any ideas?

[Tom_W1]

Hi @cc1970 thanks for your post here in the Community although we're sorry to hear of the concerns you've raised here.

Are you able to please see if the phone works when changing the cable from TEL 1 into TEL 2 or vice versa?

Please let us know.

Many thanks

[cc1970]

Hi @Tom_W1 it makes no difference what port it is in on the hub

regards

cc1970

[Tom_W1]

Hi @cc1970 thanks for your reply and confirmation.

Okay so in this case we may need to send an engineer out to get this fixed for you - please allow me to send you a PM so I can look into things further for you.

Kindly expect the PM from me to arrive shortly and respond directly when you can!
Many thanks

[cc1970 · Accepted solution]

Hi seems to have sorted itself with no idea why so all is ok. 

regards

cc1970

[Ilyas_Y]

Hi @cc1970 thanks for the update on the Virgin Media forums. 👋🏼

I'm glad to hear the issue has resolved itself.
It may have been a small blip on the network.
Reach out to us in future if you have any queries and we'll asssist

Kind regards,
Ilyas.