Porting my BT landline number to Virgin

[Fsaman10]

Hi.  Looking to port my BT landline number to Virgin with whom I already have a landline phone.  Rang BT twice and told Virgin have to grab the number.  Rang Virgin and told get BT to do it.  Online form on Virgin website says enter your Universal Account Number which you get from your other landline company.  Bt don't seem to have heard of such a number.  Help please as I want to stop paying for BT phone but need to port the number first.

[Akua_A]

No worries at all @Gin3 Please do not hesitate to contact us if you need any further help and we will be happy to assist 🙂

[nick192]

I signed up to Virgin Media and I had an engineer come to install my new equipment on 16th May. I asked if I could transfer my phone number from BT and the engineer said he would sort it. I didn't hear anything for a while and so I called Customer Services who didn't seem very helpful. This was over a week ago and I have just got another bill from BT... I called BT and they mentioned in order to keep the same number they need Virgin Media to request the transfer. Please can someone help me because I don't want to continue to pay for both BT and Virgin Media! Thank you.

[Vikki_M]

Hi nick192

Thank you for your post and welcome to our community.

I'm very sorry to hear the number hasn't yet been ported. 

I'll send you a private message now to take a closer look at what's happened and raise the port request if this hasn't yet been done. 

Please look out for the envelope in the top right of the page and pop back to me when you can. 

[mwtheplumber]

I currently have a BT line and a Virgin line, the Virgin line is plugged into the router, can I add the BT line to the router?

[Akua_A]

Hi @mwtheplumber 

Welcome back to our community forums and thank you for your query. Just to clarify, are you trying to use your VM router to support your BT landline as seen here To do so, you will have to contact BT directly. They will be able to best advise on if your BT landline is supported in this way.

Thanks,

[mwtheplumber]

I want to port the number over to VM as well.

[Akua_A]

Thank you for clarifying this, in this case, to best look into this we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. I'll be in touch soon
Thanks,

[Akua_A]

No problem at all @mwtheplumber  Please do not hesitate to contact us if you need any further help. We will be happy to assist.

[leahebay]

I need help to transfer my BT landline number to my new Virgin setup as well, please. Thanks

[Kath_P]

Hi leahebay, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

This is something we can certainly help with but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,