No phone out or in but dial tone

[kevinV]

Rang helpdesk finally got second line who told me to factory reset hub 4 and then promptly disconnected.  I biw have no broadband no phone so matters have only got worse.  I worked IT systems for years and they seem to be reading from a useless checklist.  My contract is due soon. See no reason to sign but look at Sky alternative.  Router has gone into constant search for connection.

[Vikki_M]

Hi kevinV

We're very sorry to hear about the service issues you're having and that the team were unable to resolve this over the phone. 

I'll send you a private message now to take a closer look at this.

Please look out for the envelope in the top right of the page and pop back to me when you can. 

[kevinV]

Spoke to a lovely geordie woman on the phone and she immediately booked an engineer.  Engineer arrived adjusted settings in the local cabinet, gave me a Hub 5 router and fixed the problem.  Thanks for the useful staff that resolved this problem.

[Steven_L]

Thanks for coming back to us kevinV and we're glad that you have been able to get your issues resolved with an engineer visit. We'll be sure to pass on your feedback to the team and the agents that helped you 👍

Kind Regards,

Steven_L