Home Phone

Landline not working - no dial tone

My landline is not working, there's no dial tone It's run via its own wall socket and the cabling all appears to be fine. It was working previously and nothing has changed. We have tried the handset on another line and it works fine. We've run the us...

my landline is not working 'please check phone connection'. done that, tested using phone in test socket!

my landline is not working 'please check phone connection'. Done that. I have tested using phone in test socket! No dial tone or noise at all. I guess engineers have been fingerpoking and disconnected my line!

Change landline number

I rang on Friday and spoke with customer services re changing my land line number. It has fallen into the hands of scammers. I was told this would be completed by 8pm on Sunday and to ring 174 or 175 and I would be told my new number. This time passe...

Lost my landline number after 2 months

Can anyone help me with this please? About 2 months ago i signed up with virgin and had my internet and phone installed a few days later, the engineer sorted everything, and my landline was active on my old number straight away, about 3 weeks ago my ...

Landline dead need an engineer as my parents are vulnerable

My elderly parents have been without a landline since Saturday. There is no known fault in the area and I have remotely reset the HUB. I have POA and Guardianship for both.Their lifeline is the phone line and without this my sister and I have no cont...

Resolved! Missold into having a phone

I recently rang to cancel everything except broadband. I've been Virgin for 25 years and their services cost a fortune! However, I was told that if I cancelled the TV and phone, it would make my broadband more expensive as I'm getting discounts from ...

Self install no wall socket

Hi - I have just received my smart hub after being told I am suitable for self install. I have no wall socket only these two virgin cables.Which one of the two cables connects to the smart hub ? I am also presuming I need some form of connector in or...

my Land phone Line not working since 17-10-2023

Hi,I been a customer on Virgin Media for over 25 years, my work land phone died in October last year.Once i was sure that I can NOT receiver or Make phone calls So I had arranged an appointment for the Engineer.. After waiting for almost 4 hours no s...

Port Vodafone Home Phone to Existing Virgin Media Home Phone

Does anyone know the process to port my existing home Vodafone number to my already installed Virgin Media home phone number?

Phone Line Dead

My home phone line went dead a few days ago, nothing noticeably has changed.Traditional set up, so socket in the wall job.Tried a different hand set/cables/turning off etc etc all the usual troubleshooting - but still nothing.Any advice from anyone? ...

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