I presume that this isnt good.

[dholdi]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/895b93317c9d99775034bfe3be97662e053bab34

[carl_pearce · Accepted solution]

Correct.

[Cardiffman282]

It was okay between 2.52pm and 2.54pm though. 

[dholdi]

Fortunately its only like that for around 4 of every 7 days.

The rest of the time its like this

https://www.thinkbroadband.com/broadband/monitoring/quality/share/fbce799cad301e398b860e2673ce1129e956fa83-02-11-2023

[dholdi]

Anyone have an opinion on why ?

Hopefully someone from Virgin can comment.

[legacy1]

Look like you did a long upload or download to me.

[dholdi]

The grandkids like to watch PeppaPig, I would presume M350 could manage that ok ?

Doesn't explain the periods when they are tucked up in bed.

[Kath_F]

Hi dholdi, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've been having an issue with your broadband connection lately. Taking a look at things today. it looks like things may be resolved. The graph is showing a good, stable connection. 

I've double checked the Hub and run some diagnostics and can see it is online, all your power and signal levels are within optimal ranges and there is no fault affecting you. 

The hub time on the hub is showing as over 20 days, so it's worth giving this a reboot to refresh things. Please turn this off for a few minutes and turn back on. 

Keep us posted on how things go over the next few days. 

Thanks,