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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 14 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 76 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Resolved! Yahoo! Email account errors and Virgin Router

Sorry if this has been posted - please send link.New to Virgin and the newest hub.I have an old sky email account (now yahoo) - I’ve had connection issues with this - cannot download from server. Getting emails but when opened it states ‘not download...

TF1909 by Dialled in
  • 15 replies
  • 0 kudos

Signing in to account.

Hi could someone please tell me why i have had to change my log in email from my ntlworld address to another email ie hotmail to log in to my virgin media account.

Paul260 by Joining in
  • 0 replies
  • 0 kudos

2nd email account error - (Code: DEF 01)

Hi there, My wife cannot access her blueyonder email account, which I set up. I used to be able to create, delete, reset passwords etc but I don't seem to be able to do that. I have followed help and been advised to reset her password but when I try ...

tk007b by On our wavelength
  • 6 replies
  • 0 kudos

Unable to access secondary email acconts

Hi, we’ve been unable to access my wifes email account (the secondary email on the account) for 2 weeks now.We have both had our email addresses for over 20 years with no problems before.I have contacted the help desk a few times, then connected via ...

Resolved! Locked out of ntlworld email again

I am a VM broadband customer and this is the second time this year I've been unable to access my ntlworld email account.I usually access my ntlworld email through two ways:       on my mobile phone through a server    and:      on my...

msmj by Joining in
  • 2 replies
  • 0 kudos

How do I reset ntl email password please

I had a email sent to me saying you received this email as one or more of your virgin media mailboxes has recently been locked due to suspicious activity been detected. It then sais to reset yo password but how do you do this please?   I need this so...

Tony24 by Tuning in
  • 1 replies
  • 0 kudos

Email no longer accessible

Hi there, I really hope someone can help. Myself and my mother no longer have access to out ntlworld emails. The emails were connected to an old account at our address and we now have a new account. The bills and other important emails were managed t...

Sam_P73 by Joining in
  • 10 replies
  • 0 kudos

Can’t get email account on iPhone

Hi my virgin media email account froze while we were in USA in September. I deleted the account and now can’t re install. Message saying there’s no password but I’ve put that in. Can anybody help pleasethank