Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
Hi,Since yesterday I can not send/receive for my main email account [I have more than one, others are fine]. I was replying to an email sent to me for the 4-5th time when it stopped working [on PC] telling me the password was incorrect (no changes ha...
I am trying to change my 2nd ntl account password I used to be able to change it on my virgin media but that option has gone
Sorry if this has been posted - please send link.New to Virgin and the newest hub.I have an old sky email account (now yahoo) - I’ve had connection issues with this - cannot download from server. Getting emails but when opened it states ‘not download...
Hi could someone please tell me why i have had to change my log in email from my ntlworld address to another email ie hotmail to log in to my virgin media account.
Hi there, My wife cannot access her blueyonder email account, which I set up. I used to be able to create, delete, reset passwords etc but I don't seem to be able to do that. I have followed help and been advised to reset her password but when I try ...
Hi, we’ve been unable to access my wifes email account (the secondary email on the account) for 2 weeks now.We have both had our email addresses for over 20 years with no problems before.I have contacted the help desk a few times, then connected via ...
I am a VM broadband customer and this is the second time this year I've been unable to access my ntlworld email account.I usually access my ntlworld email through two ways: on my mobile phone through a pop.ntlworld.com server and: on my...
I had a email sent to me saying you received this email as one or more of your virgin media mailboxes has recently been locked due to suspicious activity been detected. It then sais to reset yo password but how do you do this please? I need this so...
Hi there, I really hope someone can help. Myself and my mother no longer have access to out ntlworld emails. The emails were connected to an old account at our address and we now have a new account. The bills and other important emails were managed t...
Hi my virgin media email account froze while we were in USA in September. I deleted the account and now can’t re install. Message saying there’s no password but I’ve put that in. Can anybody help pleasethank
