For all Virgin Media Mail questions.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

outopt.JPG tbirdsave.JPG
ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Re: How do I delete hacked email account

I'm having the same problem, and can see that many others are too. I left the Uk and Virgin Media in 2018 and still have some activity using the old ntlworld email address  Can you help me delete the account? I am getting threatening/blackmailing ema...

SBosteo by Joining in
  • 2 replies
  • 0 kudos

No emails for three weeks

Three weeks ago, my virginmedia email stopped working on both Outlook and Webmail. I have spent hours on the phone with people resetting my password, asking me to do it with the app generated new password, for them finally to admit that there have be...

Compose, Reply and Forward not working

I have had recent issues with my account. I cannot seem to compose emails or access the Reply, Forward, or Move buttons. The Reply and Forward buttons have gone grey and I'm not sure what that means. I would be grateful for any advice.

Virgin e-mail through Outlook

My wife used to check her Virgin media e-mails through an Outlook app on her mobile but now she is unable to send and receive through Outlook as she used to do, we have checked the app which is fine. We have been to a Virgin store to ask them for adv...

Deleting a ntlworld email

My wife's email has been hacked and the hacker has been into various accounts on the email address and it's causing us a lot of problems. How can we get this ntl address deleted?  

Resolved! Main EMail Account Blocked By VM?

Support,On 20th July I was unable to access the IMAP WebMail Server and again today 21st July. I received the message "Your Virgin Media Mail account is unavailable" etc "Follow these steps unlock your Virgin Media Mail account". I have followed the ...

ron_m by On our wavelength
  • 6 replies
  • 0 kudos

Email account security compromised

Hello - we received malicious email quoting password and advising account had been hacked.   Have changed the password but we’re still unable to gain access.   Phoned Virgin last week and was advised access issue was down to current outage which woul...

Latte11 by Tuning in
  • 20 replies
  • 0 kudos

Legacy email hacked

I left VM many years ago, but someone has managed to hack into my old email and is using to to access social media.  Please would you delete my account with immediate effect ?  Please send a PM so I can provide my email address to you Thank you

stephe77 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Secondary Blueyonder email account locked out

Hi,I am the primary email account holder, a account.My wife also has a blueyonder account but has been locked out for about a week.I have spoken to the support people  three (?) times who have raised a priority ticket.I have followed...

tinker1 by Tuning in
  • 15 replies
  • 0 kudos

Loss of email

Hi all. I have been without my email for a week now and I m being stalled with "It should be fixed in the next 24 hours"Has anyone any ideas as to what is going on. I am 91 years old and I rely on my email. I do not use a mobile phone and so many com...

ronjo94 by On our wavelength
  • 22 replies
  • 0 kudos