For all Virgin Media Mail questions.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 14 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 76 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

outopt.JPG tbirdsave.JPG
ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Blueyonder email help.

Please can someone help?Blueyonder email no longer working since Thursday last week. All was working fine previously. I’ve rang virgin media three times and they have tried resetting my password but still no joy. They have also mentioned the email is...

Email account unavailable, authentication problems.

I'm unable to access my email account.  A quick check on the forum suggests that many others are having the same problem.  A few have apparently found solutions "thanks to the forum" but don't explain exactly how things were sorted.  Hence...

br1anstorm by On our wavelength
  • 18 replies
  • 0 kudos


Would love for Luke from the Teeside office UK to receive the recognition he deserves!Absolutely fantastic customer service, went above and beyond to help me today after a month of being pushed pillar to post by so many people.Luke is the saving grac...

Cannot change email password

I cannot change the password for a secondary email account. I go to Manage My Accounts but the only option seems to be delete? I'm sure that where we used to change those passwords? Help please.

Resolved! No password provided for ntlworld

Hi,I am the secondary account holder on a virgin media account. I’ve been using the ntlworld email address forever but today I got the message no password provided for Ntlworld. There is a password showing there and I have attempted to delete and re-...

How to change a password

Hi All,My wife still has a email address which she can access and use. She likes it best of all as it is just without having to add in extra numbers or letters and she has had it for years.She doesn't want to ...

ngc1967 by Tuning in
  • 3 replies
  • 0 kudos

e mails

my  i phone can receive e mails how ever as of late can't  send e mailssays incorrect password e mail addresscan send from other devices laptop etc

bigm139 by Tuning in
  • 2 replies
  • 0 kudos

Email Account Deleted by Virgin Media

On Friday afternoon I noticed that my emails were not coming through, I have been using a address ever since I have had email. Tried the ususal things and was just getting the message:Tried this but to no avail, so I phoned VN Cu...

AN-C1963 by Joining in
  • 5 replies
  • 0 kudos

deleted email account

My secondary email account (which was the one i used most) stopped working for some reason 2 days ago and whilst trying to fix it I deleted it from my "other accounts" can someone get this back for me please?

billye by Tuning in
  • 4 replies
  • 0 kudos