cancel
Showing results for 
Search instead for 
Did you mean: 

Email sign-on outlook app

Pablofingers
On our wavelength

Okay, this might take a while!

Using outlook on my android device, a message told me to sign in. After several attempts at different known passwords, I logged into the VM website and got into my mail there. I used the manage password process to create a new password, successfully logged on my mobile.

However, I also use outlook on my laptop. I got the same message asking to sign it. So I used the same create password process from the VM mail website and got logged in successfully.

Unfortunately, I now cannot log into outlook on my mobile device!!! I would need to use the create password process from the website.

Surely, I shouldn't need to do this every time I switch from mobile to laptop, and vice versa?

What the hell is going on here? 

Can anybody help, please?

Regards,
Paul
10 REPLIES 10

Graham_A
Very Insightful Person
Very Insightful Person

You should only need to generate the app password once and then use it for any email client you use to access the email account.

 

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Hi Graham,

That's all very well, but I use both an android phone AND a laptop, both signing in with outlook. I now have to generate a new password (which only seems to work on My VM on the laptop) every time I switch between devices. That can't be right, surely

Regards,
Paul

Graham_A
Very Insightful Person
Very Insightful Person

No it isn't right.  As I posted once you create the generated app password you should be to use that on multiple devices.   You should only need to generate a new one if you subsequently change the VM email account password.

 

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Yeah, hopefully VM support team will be able to help.

Regards,
Paul

Hey @Pablofingers,

Welcome back to the Community Forums and thanks for the post.

Sorry to hear you are experiencing this issue, can I confirm you have checked in the iPhone settings that you have updated the password there, this may still be saved as the wrong password and hence makes it so it won't let you log in.

Joe

Thanks Joe. As mentioned earlier, it's an android phone and Windows laptop, both running Outlook. The issue I have is that, after generating a password through VM website, it ONLY works for ONE of the above devices at a time. I have to keep generating a new password when I switch to the other device. Worse than that, if I switch from laptop to phone, I have to uninstall/reinstall Outlook before it accepts the newly generated password.

Regards,
Paul

Hi @Pablofingers

Thank you for expanding on this. Is it possible for you to try and remove the email address/account from your Android handset and then re-add it to see if that helps to improve things? You should be able to use it across multiple devices at the same time provided it's set up correctly.

Thanks,
 


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!


ravenstar68
Very Insightful Person
Very Insightful Person

@Pablofingers Graham was giving you the correct advice before

The app password feature creates a single password that is used for ALL IMAP / POP3 / SMTP clients.

So the process is generate a single app password and make a note of this in a safe place.

Then when you want to sign in to a new app, use the app password you've already created rather than create a new one.

The mail system doesn't know the difference between Thunderbird, Outlook or even the Gmail App, all it sees is a connection using one of the standard protocols..

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Thanks for this. I know it SHOULD work, but it doesn't appear to for me. I'll have another go at testing this out, and Zach's suggestion above. I'll update here when that's done 😀

Regards,
Paul