LOST ACCESS TO VIRGIN.NET EMAILS

[FFRE]

Hi I have had my Virgin.net email for over 20 years ago and yesterday it stopped working , I was directed to a help page and was instructed to use an alternative email address to log in and to change my password. I carried this out and verified my email address and I still have no access to my emails as it just keeps telling me my details are incorrect. I waited for over an hour to talk to someone from virgin on the chat page and after 10 minutes of discussions they then informed me that Talk Talk were in charge of virgin.net emails and to contact them. 

When I contacted Talk Talk and eventually got to talk to someone in the Tech department he rudely stated that it was nothing to do with them and they had nothing to do with Virgin.net emails , I asked him why Virgin would tell me that if it was not true and all I got was well I do now know and he then hung up on me. 

Is there anyone that can help me recover my email as I use it for my business. 

[goslow · Accepted solution]

Are you currently a VM broadband customer?

VM has recently been closing down a lot of legacy mailboxes not linked to a current broadband account.

[Kath_P]

Hi FFRE, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having issues accessing your virgin.net email account. Anyone who had a dial up service with us, was given access to an email account however when the service closed, the email addresses were only meant to remain open for 90 days to allow you the time to move everything over to a new email. After the 90 days, the email address would then be removed. We've recently picked up that several accounts have remained open and we're running clean up activities now to remove these. 

The only way to gain access to the email is for us to connect it to an active Virgin Media broadband in your name. If you have this, pop back and let us know. We can link the two and work to recover the email. If you don't have a Virgin Media broadband account in your name then I'm afraid it wouldn't be possible to recover the email address. You would need to look at creating a new email address with an email provider. 

Thanks,