Email from Virgin Media about closing my email account

[Amanda6807]

I have the same problem! My Virgin emails go way back to when the company took over. Every company I deal with ever has my virgin account details. I have Virgin's TV services and broadband and access my emails on what's now my O2 mobile. I absolutely cannot afford to lose this email service. What do I do??????

[Vikki_M]

Hi Amanda6807

Thanks for your post and welcome back to our community.

We may be able to help. I'll send you a private message now so I can help.

Please look out for the envelope in the top right of the page and pop back to me when you can. 

[Davidjh1]

Hi Vikki, so if I sign up to a virgin media service I can keep my old virgin.net email address? What is the cheapest service you offer? 

[Vikki_M]

Hi Davidjh1

Thanks for your message.

I wouldn't want to make any guarantees, however if you're installed and active within the next 14 days or so, we can try and link that email account, to the new account in the same name, before it's deleted. 

I do need to stress; however, I can't guarantee this would be successful as there are factors such as a potential delay with the installation etc that could prevent this. 

We can't do sales orders here, please either visit our website here or call our sales team on 0345 650 4545.

[goslow]

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@Davidjh1 wrote:

Hi Vikki, so if I sign up to a virgin media service I can keep my old virgin.net email address? What is the cheapest service you offer? 

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Doing that would be one extremely wild leap of faith in VM.

Look at the recent history of VM's management of its email service.

New customers cannot create any VM email addresses. Existing customers cannot add any email addresses.

Followed by VM starts demanding that all customers with a VM email address create a third party address to run alongside it.

At the same time VM had been deleting orphaned email addresses with no warning to the user.

The most recent change is that VM has started giving 30 days' notice of deletion while doubling down on the removal process.

Even if you signed up to a VM package and did manage to associate your .net email address with the package (and that's a big 'if') what is to say in another 6 months' time that VM informs you that it is ending its email service altogether (most likely under the guise of the fact that user numbers have become so small that it is not justifiable to keep it going and, conveniently, all users by that time will have an alternative email address set up and waiting)? You'd be locked into an 18 month minimum term and still end up losing your .net email address anyway.