Locked out of email due to closing Virgin media account
Hello all I need some advice. I had to close my Virgin Media account (beginning June 2024) due to a house move as they dont cover the area where I've gone to. I moved 6 months ago and all of a sudden I cannot access my email account which I've had for 30 years (was ntlworld) and I use it daily. The help desk says it closes after 90 days (which I'm well over) and they also tell me they cant reopen it even for a few days so I can archive all my emails and contacts. Is there anyone out there who can advise how I can get it opened up again even for a short while. Totally lost without emails.
Many thanks
Andy
Hi AndyM1958 👋
Welcome to our Community Forums and thanks for your post.
I'm going to pop you a PM 📩 so we can take a closer look into this.
Hope to hear from you soon!