Email
For all Virgin Media Mail questions.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

smtp2go_namesco_spf_dkim_3
ravenstar68 by Very Insightful Person
  • 32990 Views
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 53108 Views
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

outopt.JPG tbirdsave.JPG
ravenstar68 by Very Insightful Person
  • 35081 Views
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 45761 Views
  • 8 replies
  • 7 kudos

Please close my Virgin email account

I left Virgin in December 2023 and my primary e-mail is still working. I'd like it to be completely closed and all my private, personal data to be removed from your systems

Resolved! Locked out of email

I have had no emails come through ios Mail on my phone/iPad/Mac since last night. I havetried to log in to my email account through the VM homepage  and got this~ • Help ‹ Virgin Media Mail UnavailableYour Virgin Media Mail account is currently unava...

cathie by On our wavelength
  • 3040 Views
  • 13 replies
  • 0 kudos

Need to get access to old blue yonder email id

Hi I'm trying to help a friend/colleague.She was originally with blue yonder and is still with virgin media as ISP.  Until about 2 years ago she used her blue yonder email account.  She then set up a gmail account and stopped using the blue yonder id...

oldmike by Joining in
  • 216 Views
  • 4 replies
  • 0 kudos

Resolved! Email Outlook Express

Hi, I have been using Outlook Express on Windows XP to recieve my emails. On the 16th April 2024 I was unable to receive them on any of my accounts. Have the settings changed?The error is Your server has unexpectedly terminated the connection. Possib...

User247 by Tuning in
  • 410 Views
  • 4 replies
  • 0 kudos

Resolved! Entering 3rd party generated App Password

I am trying to set up a new virginmedia VM account on Microsoft Outlook 2019 on my new computer.I am lead to believe I need to generate a new App Password using a 3rd party app.I have gmail account so I am trying to use that.I log in to my VM account...

Lost access to emails, showing error (Code: DEF01)

Hi,I have lost access to my email account that I have had for 20+ years.I was looking to improve the security by changing my password however when I tried to do so it was insisting I change my sign in email address.After setting the new sign in email...

Screenshot 2024-04-24 213308.jpg

Forbidden 403 Error for 1 1/2 days Now

EMail has been working fine then last night around 6pm  Forbidden error 403 , not the first time.I've reset password which of course it wasn't so it is the Virgin Media Server which it has been in the past , possibly a way to get us to move our email...

Blueyonder account on iPhone problems

I hope someone can help me.I was unable to send emails on my Blueyonder account on my iPhone Mail app, the emails were stuck in my Outbox and then timed out trying to connect to the server. With any email issues in the past, I’ve deleted my email acc...

Juju3 by Joining in
  • 177 Views
  • 1 replies
  • 0 kudos

forbidden emails... AGAIN!!!

i'm locked out of email, tried changing my password, have already got a secondary email as the one i sign in under.  just going round in circles following the online links, absolutely awful user experience.  how do i unlock it???