Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
After finally getting to a position where we can stop using our ntlworld.com email accounts, and having left VM for a better (and cheaper) full fibre ISP, I took steps to delete the secondary email accounts today. However, there is another account th...
Hi, I am trying to set up my email on a new Samsung A15. All the settings (IMAP server, SMTP server, etc.) are exactly the same as for my Samsung S9, which works perfectly. However, whenever I try to connect to on the A15, I get the message "Couldn't...
Morning.Hoping for some advice here.I can't seem to receive password reset codes to my virgin account, namely the likes of Twitter & instagram which is very frustrating when this is the email registered to my account and there is no other way to get ...
We have had a blueyonder email account for some time now which, apart from the known issues a while ago, has been working fine. However, today we're getting a message telling me it's currently unavailable either because it's locked or we don't have a...
Hi I was using a ntlworld.com email but it has been hacked and is causing me no end of trouble. I was wondering if I could get the account closed down permanently? Thanks in advance, Mark.
I am unable to access my email account. I've been locked out. I've changed my password as suggested in the help pages, but this has not unlocked my account. I went on X and messaged your people who decided to give me an IT ticket number (P012729754),...
I am no longer receiving emails to my ntlworld email address as of this morning 17 Oct 2024. It was fine yesterday. This is worrying as my work, bank and other businesses only contact me using this email address.Apple Mail asks for a password but aft...
I checked my emails before I went out this morning. I have tried again this evening, but I get a message saying that the account is blocked.I have no idea why that should happen. How can I get it back?Thanks.
Hi,I've had a virgin.net email account for 20+ years and have received an email this week about the impending closure of my account. This is still my sole personal email so it it crucial I retain access to my emails.I previously new my password for M...
I have the same problem. I must have had my email for 30 years and I still have a virgin account, despite the expense, because of my virgin.net email. This has come at a terrible time for me. 6 weeks ago my daughter was in a catastrophic accident and...
