Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
Hi,I can’t sync my emails to iPhone? I have deleted account, changed password, switched phone off, iPhone is updated - the error message says no password provided, please go to mail account settings and enter password. Help!
Hi.I am moving this question over from Twitter in the hope that someone can help with it, at the suggestion of ^TW.I access email on my iMac and iPhone using the IMAP server. Without warning, I lost access at the weekend. Following the instructions o...
I have a NTLWORLD email address which I believe to have been hacked and now cannot access any of my emails. I think the password has been changed.Please can anyone help with me retrieving my email and its contents.I phoned Virgin and was told to call...
Hi,I am unable to unblock an additional email account.I contacted customer services over a week ago and was informed that someone would contact me.As yet I have not been contacted.Does anyone know how long this could take?
I need to retrieve a few important emails from my secondary account as the primary was locked yesterday due to a breach wondering which is the best way to have unlocked ?
Hi, it appears my email account has been hacked. I have tried to re-set my password but it won't let me update even though I have answered the security questions correctly. HELP!
I no longer have a virgin media account and my blueyonder account has been hacked. They are sending me threatening emails, I chatted to VM technical support who said they had unlinked my email from my VM account but I want it deleted. Please help.
Anybody else having problems "Authentication failed" report when try to login to email. It worked perfectly yesterday, I have done nothing since then to the account yet today I have problems.
I cannot send E-mails Microsoft 365 Outlook and my Sony L1 Smartphone. When I launch it I get an error message saying 'Something went wrong and Outlook couldn't save your account settings' I have tried changing the password but still doesn't work. Ho...
Hi my old ntlworld email which is no longer linked to an account has been hacked and needs deleting asap please could someone advise the process.thanks Sam
