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Cannot access emails keep getting forbidden.

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Vanquish1
On our wavelength

on ‎23-06-2023 12:30

Please can anyone talk me through how to sort this? Tried 150 but have been told different things. Are there any Virgin media customer services around who could take pity on a very stressed 61 year old carer who does struggle with technology. Would be so very much appreciated. 

37 REPLIES 37

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Lisa_CC
Moderator
Moderator
In response to Vanquish1

on ‎23-06-2023 18:40

@Vanquish1  please don't reply in public with personal details. Please try to send another Private Message to @Alex_RM so they can help. Any personal information will be removed from public posts.

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Vanquish1
On our wavelength
In response to Lisa_CC

on ‎23-06-2023 18:41

Ok I do understand the security aspect  as it is an open forum Lisa, but I do not think Alex has had my messages with my full name and account number and I have re sent...

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VMCopperUser
Wise owl
In response to Vanquish1

‎23-06-2023 19:20 - edited ‎23-06-2023 19:25

Okay, no problem.  I am going to take this one step at a time.

And also - I would have replied sooner but I only just received notice of your post :(..

Are you able to log into the website here https://www.virginmedia.com/my-virgin-media ?

----
I do not work for VM, but I would. It is just a Job.
Most things I say I make up and sometimes it's useful, don't be mean if it's wrong.
I would also make websites for them, because the job never seems to require the website to work.
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Vanquish1
On our wavelength
In response to VMCopperUser

on ‎23-06-2023 19:26

Yes

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VMCopperUser
Wise owl
In response to Vanquish1

‎23-06-2023 19:29 - edited ‎23-06-2023 19:29

Okay, When you log into it look for the cog that says account settings and click on it, on the page that opens up look for account details and click on that.

It should take you to this page https://www.virginmedia.com/my-virgin-media/account-settings/details.

Can you get to that page? / Does it work up to that point.

----
I do not work for VM, but I would. It is just a Job.
Most things I say I make up and sometimes it's useful, don't be mean if it's wrong.
I would also make websites for them, because the job never seems to require the website to work.
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Vanquish1
On our wavelength
In response to VMCopperUser

on ‎23-06-2023 19:30

Yes it does

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Vanquish1
On our wavelength

on ‎23-06-2023 19:31

I think the guy who phoned got me there and we tried to change my email. Shall I try this again. 

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VMCopperUser
Wise owl
In response to Vanquish1

‎23-06-2023 19:32 - edited ‎23-06-2023 19:32

Okay, At the bottom of that page there should be a "Email" section, If it's not showing up then hit your refresh button and check the bottom of the page again.  Once it shows up click the "manage" button in that box, it should take you to this page https://www.virginmedia.com/my-virgin-media/account-settings/mail-settings .

Does that work (Be aware, that page sometimes doesn't work, hit refresh or go back and try again).

Let me know if that works.

----
I do not work for VM, but I would. It is just a Job.
Most things I say I make up and sometimes it's useful, don't be mean if it's wrong.
I would also make websites for them, because the job never seems to require the website to work.
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Vanquish1
On our wavelength
In response to VMCopperUser

on ‎23-06-2023 19:38

Virgin Media Mail

Mailbox App password management
Manage your Virgin Media Mail App PasswordManage
Help accessing my emails
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Vanquish1
On our wavelength

on ‎23-06-2023 19:38

I only have virgin email on my laptop so do not have any other apps?

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