Cannot access emails keep getting forbidden.

[Vanquish1]

Please can anyone talk me through how to sort this? Tried 150 but have been told different things. Are there any Virgin media customer services around who could take pity on a very stressed 61 year old carer who does struggle with technology. Would be so very much appreciated. 

[Vanquish1]

I know I am asking a lot but if there is anything you could do to expedite the call from the Tech Team I would be so grateful. I am really mega mega stressed and am happy to admit that I am not the most tech savvy person so this is making it even more stressful frankly. I have a feeling that those of us not back into emails are going to be complicated but not sure why as everything was fine before the outage. 

[Alex_RM]

Hi Vanquish1,

If a callback by a technician has been arranged, there wouldn't be anything we can do to speed this up. However so I can discuss things in more detail with you I've popped you over a private message.

Alex_Rm

[Vanquish1]

I have replied with my details Alex. 

[Alex_RM]

Thank you! I'll pick this up when it comes through 🙂

Alex_Rm

[Vanquish1]

Please confirm receipt

[Alex_RM]

I have not received it yet Vanquish1.

Alex_Rm

[Vanquish1]

Oh dear shows as sent will go and try again. But yes I am the account holder. 

[Vanquish1]

1. I do not want to put my full name and address on here.  

[Alex_RM]

Please respond to the private messaged only with the details I have asked for Vanquish1,

Alex_Rm

[Vanquish1]

I have resent have you not had it yet?