on 08-06-2024 16:04
Folks - Grateful for any advice, unable to send mail (Mail on Mac and iPhone) ntlworld.com email address,
Managed to send 2 tests after switching off Bitdefender VPN - but that doesn't help now and never used to cause an issue.
Able to send from VM Webmail. Continually getting errors -
Authentication Denied (VM320), Authentication Denied (VM321),
The SMTP connection to server “smtp.virginmedia.com” failed.
Tried resetting "app" password via account settings and repopulating settings in Mail verifying recommended settings for servers and ports etc. Looked in community for help and ran: curl -v smtps://smtp.virginmedia.com -u and submitted results to https://netreport.virginmedia.com/netreport/
Currently still unable to send emails from Mail app or iPhone
Grateful for any help
Answered! Go to Answer
on 09-06-2024 09:57
@Wainwrin wrote:Authentication Denied (VM320), Authentication Denied (VM321),
The explanations for those two error codes are:
In both cases they result in the VM SMTP server blocking access to your account so your email apps are unable to send emails from your VM email account. However, VM webmail works in a different way and so will be unaffected by those errors.
I would suggest not attempting to send or receive emails from the apps for at least an hour, but the longer the better . Then try running the Curl command again and see if it still reports a VM320 or VM321 error. (That will be towards the very end of the resulting output.)
If it does, or if the problem comes up repeatedly, you need to investigate why the VM email server is receiving such an unusually large number of authentication attempts with your VM email address and a valid password.
It could be that a smart device on your network has been infected with malware and is attempting to send spam emails. Or it could be that your email credentials are being used by a spammer .
Either way, it would be worth changing your VM password and mail app password.
Coenoby
.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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on 09-06-2024 09:57
@Wainwrin wrote:Authentication Denied (VM320), Authentication Denied (VM321),
The explanations for those two error codes are:
In both cases they result in the VM SMTP server blocking access to your account so your email apps are unable to send emails from your VM email account. However, VM webmail works in a different way and so will be unaffected by those errors.
I would suggest not attempting to send or receive emails from the apps for at least an hour, but the longer the better . Then try running the Curl command again and see if it still reports a VM320 or VM321 error. (That will be towards the very end of the resulting output.)
If it does, or if the problem comes up repeatedly, you need to investigate why the VM email server is receiving such an unusually large number of authentication attempts with your VM email address and a valid password.
It could be that a smart device on your network has been infected with malware and is attempting to send spam emails. Or it could be that your email credentials are being used by a spammer .
Either way, it would be worth changing your VM password and mail app password.
Coenoby
.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 09-06-2024 13:30
Many thanks for your assistance @coenoby - have run the curl command again today and got a successful return - "connection left in tact" etc - also tried sending email again today and successfully sent to myself and Gmail.
Changed my mail app password yesterday, so hopefully will have no more problems.
I was concerned it was attributed to my Bitdefender VPN as even yesterday is seemed to help when I disabled it briefly, but work ok with VPN on today.
As suggested I will keep an eye on this, Many thanks again😀
on 09-06-2024 14:18
I'm pleased to hear that things have settled down. Let's hope they stay that way.🙂
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks