QuickStart, set up and connections
Installing and configuring your kit
3442 PostsActivity in Broadband
blueyonder Emails wont send, get stuck in outbox
We have two Blueyonder email accounts, both wont send emails just puts them in the Outbox. We are receiving emails.
Delete ntlworld email
Hi I need to delete a old ntlworld email account it’s been hacked plz help
No internet for 5 days
For the past 5 days I've had no internet, tv or phone. I know this is a local issue but I keep receiving differing times and dates for when it's due back on. Can anyone advise how long it usually takes and can It be at any time that you are reconnect...
Internet keeps disconnecting
We've had virgin for nearly 3 months, and every day at random times, the internet drops off and the router blinks red for 5 minutes or till we restart the box and then reconnects. I know this means the router is trying to find a connection, but I am ...
Slow speeds on Gig1
Hello,My speeds used to be fine since Virgin come out about a year ago to run a new cable, although I noticed the last week or so I am getting less than 300mbps. Can someone check my figures to see if something is out?3.0 Downstream channelsChannel F...
Virgin Media Xbox Issue
Since Friday Virgin Media broadband has essentially turned my Xbox Series X into a expensive brick. Won’t sign me into my Xbox profile, won’t launch games, won’t sync data. This is happening to many people in Staffordshire and Virgin Media are not ac...
Red Light Hub
Hi - I’ve had a solid red light on my hub for several weeks. Have tried resetting and turning off / cool down. Do I need a new hub? thanks
Apple Devices suddenly stopped receiving email on wifi (fine on 4g)!
Hi, I posted something about this yesterday, but it disappeared?Since around 9:15am yesterday morning (Wednesday 23rd of November 2023) the email clients on both mine and my wife's iMacs and iPhones have stopped receiving emails!They download immedia...
Where’s my router? No way to contact!!!
Hi,I have a confirmation email regarding the 18 month contract I signed up for 1 week ago. It reads: "Thanks for choosing Virgin Media, here’s a summary of your order. Your QuickStart self-install pack is on its way and your services will be up and r...
Resolved! WiFi pod
Moved to virgin broadband about six weeks ago after being with bt, in our third bedroom the WiFi is nowhere near 30gbps, I've done three tests on the connect app. There is no option to order a pod on the app so I called virgin,on Tuesday got through ...
