All sorted now, got contact messages on phone, SMS to contact service department, with a 0800 number on Friday 20/05/22. On the phone at 0800
Saturday, spoke to a service technation who seemed unwilling to help me until I could remember the exact amount of my last bill. I told the service technation £126 pounds and some coppers, he wanted the exact amount. I told him my name address, date of birth, my Virgin registration number, no progress until I played the nuclear option, put me through to the accounts department so that I could cancel my agreement. The attitude changed, I was informed that the problem would be rectified within the hour. So I hung up the phone and watched the screen inform me no programme, so switched off TV. Went back to TV at 1000 hours, no change again, and 1100 at 1200. So rang the service department again, yes they were aware of my problem and that they hoped to fix it soon. So I told them that if I was not receiving the service by 1700 hours on 21/05/22, that I agreed with their company on the 17/05/2022, I would terminate the contract. At 1330 signal on TV changed to loading service to my V6 tivio box. All up and running by 1430. Still puzzled by the fact that I could access the V6 programme account on my old Tivio, but the new one could not access my account. Seems like keyboard malfunction to me. So not 360 box but the correct unit, but it is strange it took from 17th May to 1330 hours on the 21st of May To sort out the problem. Also, I spoke to a number of engineers, sorting out this problem and the quality of the spoken word transmission ranged from excellent to too hard to hear and understand. I appreciate that some are working from home, but good and accurate communication is critical when trying to resolve a problem.
Thank you all for your assistance
