on 16-10-2020 20:42
Had 360 box for 2 days after finally getting activation sorted.
now 48hours later remote works tv but not box.
any ideas if there are certain key presses to reset remote connection?
on 16-10-2020 20:52
Hi Welshdan,
To pair the 360 remote hold down the 'TV' button and '0' button together until the Standby button starts to flash.
If the remote appears to have stopped working make sure the the power saving mode setting is on Fast Start
on 17-10-2020 21:18
TiVo 360 remote stopped working after a few days. Works with TV but not TiVo. Tried turning off and on, pairing again, but still not working
17-10-2020 22:13 - edited 17-10-2020 22:33
Press the 0 and TV buttons until the standby button flashes to pair the remote agian.
Instructions from Ziggo website (same boxes and remotes):
"Make sure you are near the media box. Pair the remote control with the media box by pressing and holding the TV button and the NUMBER 0 button simultaneously for 10 seconds. If the pairing is successful, the light on the box flashes once and a message appears on the screen."
Set your box's power mode to fast start which should stop the remote from losing its pairing:
Home>Settings (cog)>System>Standby Power Consumption > Fast Start
or Press and Hold the mic symbol and say "Settings" then use the arrows and OK button to navigate as above. (System>Standby Power Consumption >Fast Start)
Noticed you'd tried pairing again already - try removing the batteries from the remote and re-inserting and re-doing the pairing. If that works you can also try resetting your 360 (System >Factory Reset). You won't lose any settings etc. but it should re-pair the remote properly.
on 03-04-2021 16:22
I would also try replacing the batteries in the remote. The ones that come with it lasted about two months for me, the system wouldn't allow me to pair the remote until I had done that
on 05-04-2021 11:16
Hi @cle,
Welcome back to our forums.
Sorry to hear about your remote. Is the issue still ongoing? Have you tried the great advice given by @paul0363 and @alangillman?
Please get back to us when you can.
Thanks,
on 31-05-2021 23:11
Thanks for the advice, it worked when all else failed.
on 01-06-2021 08:36
Welcome to the forums @gillkatian64, glad to hear this has worked.
Drop back if you have any future issues 🙂
New around here? To find out more about the Community check out our Getting Started guide
on 12-12-2021 21:33
How can you say "settings" if the remote isn't working?
on 12-12-2021 21:54
Hi again @adelphiaUK
You could try using the remote control function on the TV GO app.
Open the app and sign in then on the apps home screen there are 3 symbols at the top, click on the middle one (TV screen and remote)
This should connect to your 360, or if you have more than pne offer the choice of which one you want to connect to.
On the next screen are two icons, Play and a Remote control, click on the remote, then click on menu.
The main menu should then appear on your TV so you can use the navigation wheel on the app to move across to Settings and the continue making your selections