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Re: Hayling island broadband problems
I know this thread is a few months old (and has been resolved), but I'm on the island and trying to fathom out what the heck VM are doing, week in, week out, for this so called "essential improvements". This has been going on now since way before Christmas and I'm just wondering if they are increasing capacity or whether they're upgrading the area to this new connection type (don't ask me what it's called, all I know is it isn't DOCSIS). Oh. BTW. Did your problem get resolved because "she" rather than "he" did the work? I am a "he" but I've found "she" engineers work harder, faster and with more intrepidity (I've always wanted to use that word).36Views0likes0CommentsUpgrading my account under Black Friday
I am another of these customers trying to upgrade online under the Black Friday deals. I have now applied and completed all the steps twice, and for each occasion received the required pre-contractual documentation and, as it says at the bottom of the email, waiting to enjoy my new services. Since I applied, about 4 days ago, I'd heard nothing so decided, today, to go take a look at the status, and to my surprise, under my orders and visits section, it was totally blank. So I thought to myself, "oh, it must have slipped through the net" so decided to apply again. I must admit, I couldn't remember clicking the "Complete Purchase" button last time, so I made sure I did this time and, again, I received all the pre-contractual documents and welcome email for a new (or reconditioned) Virgin 360 and Maxit TV; free for 3 months then £14/month after that. Anyway, having thought to myself, this time it's got to have worked as I definitely pushed that committal button saying "Complete Purchase", I decided to go take a look at my orders and, you guessed it, my order page was again blank. Have Virgin been inundated with demand such they can't cope, or is there just some kind of spanner in the works? I wonder if a member of "The Team" would be able to assisting me to accomplish this trivial task, or do I need to spend some time calling Virgin Media's Customer Service, that's if I can ascertain which number to call.SolvedRe: HUB 5 and Own Router
Oh. I just read it more carefully and I missed the word coax. No I don't mean on the coax. What I mean is connect the Virgin hub5 as it would be to your internet connection. Then go into the settings and disable the DHCP and also change the IP address to something like 192.1.0.2. Then, connect your own mesh router, or whatever router you have directly to the Virgin hub using a Cat5e or Cat6 cable to any of the ports on the Virgin hub5. Finally, go into your own router settings, which will hopefully be 192.168.0.1, and change the configuration as necessary to enable it to give out the necessary IP addresses and still make an internet connection via the Hub5 via the Cat5e cable. This is getting very difficult for me to try and explain right now as my medication is kicking in which makes my head go woo.2.1KViews0likes0CommentsHUB 5 and Own Router
Hi. I'm just wondering if anyone has tried using their own router and the Virgin Media hub5 working together but not in modem mode? If you use them side-by-side and disable the DHCP on the Virgin hub5, would this work? I understood the issues with two routers is that you have to disable DHCP on one of them so one of them only distributes the IP addresses. I may try it myself at some point, but I was wondering if anybody else has already tried, so that I don't get myself in a predicament. Isn't it a case of setting the IP address statically on both devices such that they don't clash and disabling the DHCP on the Virgin hub? If this works would that not also give you additional Wi-Fi coverage by having both Wi-Fis enabled, or could that additionally cause conflicts? I'd be interested to hear your thoughts.Solved2.6KViews0likes9Comments