Virgin Media Hub 4 in modem mode and DrayTek Router. Frequent reboot.
Good afternoon All, After spending a horrible weekend trying to troubleshoot a sporadic reboot of my DrayTek router, sitting behind a VM Hub 4 in modem mode, decided to share something, which might help others in the same situation. In short the setup is: Virgin Media Hub 4 in modem mode serving as a gateway for a DrayTek router handling all home routing and services. Exhibit of the problem: eratic and unexplained reboot of the DrayTek router every 5 - 10 minutes since Saturday 22nd of March 2025 After spending hours of trying to troubleshoot the issue by checking every single node on my network and disabling individual segments, applying various of severe firewall rules etc, I concluded that the problem is due to the DrayTek router being connected to VM Hub 4 sitting in modem mode. This way the DrayTek router is directly exposed to the internet. Having a long conversation with the VM Support team, didn't bring much joy or solution. I ended up switching off completely the DrayTek and quickly setting up the VM Hub 4 in router mode and leaving it like that. This seems to have resolved the problem with the reboot naturally as DrayTek is off the game. However, it kept me uneasy, why after 4 months of perfectly working, this issue appeared out of the blue. Is it the DrayTek, is it the VM Hub 4 or is there anything else. I have had no changes implemented in my network for months, therefore I excluded the possibility of a configuration to be leading to this. I was confused untill an hour ago, when I came across an article announcing a probable attack on DrayTek routers around the world: https://www.ispreview.co.uk/index.php/2025/03/broadband-isps-report-uk-connectivity-problems-with-vulnerable-draytek-routers.html This explained it all! There seems to be a vulnerability in the DrayTek routers that has been exploited and it is not just in UK but worldwide. Therefore, if you are experiencing any strange outages of the service, reboots of your router or other suspicious behaviour of your router, especially if it is DrayTek and sitting behind VM Hub in modem mode, before ringing VM support, check the above article and try to neutralise this vulnerability. I am currently in the process of trying to patch the DrayTek router and see if that would resolve it for me. Needless to say that DrayTek's website is currently experiencing issues, perhaps due to volume of requests, but be patient and try to implement whatever you can from the suggestions in the article. Best Regards IanModem Mode disables ethernet
3 months in to trying to get an acceptable service from VM and failing miserably. In desperation I purchased a Nest WiFi Pro router and all works well if hub is left in "router mode". As soon as I change hub to "modem mode" the router falls out of bed and there is no ethernet signal. I am minded to leave hub in router mode. Has anyone else had this problem, if so was there a workaround? Incidentally 'Modem Mode" isn't shown in the GUI so I have to modify the URL to read "http://192.168.0.1/?page=modemmode"Modem Mode not an Option
Hello Everybody, I dont seem to have the option for Modem Mode on my Hub 6 (Ireland), I have seen videos where it come as an option on the left menu but on mine it doesn't, I will attache a photo. Even if I go to Advance Settings or Admin there is no option for this. Has any of you seen a similar issue?, if so would you mind sharing what you did?Random resetting to Router mode (should be modem mode)
My GIG 1 package has been active for a while now and on a number of occasions (at least 4) the modem is 'resetting' itself to Router mode witht he most recent one being today. It takes a complete reset to 'undo' and reconfigure in modem mode….. this feels like a fault with my HUB5…… can anyone from the VM team help resolve this or provide a new HUB?? ThanksHub 5 in Modem mode with Tenda MX21 Pro
Appreciate there have been previous posts on this but in case there has been a solution, here is my issue. Previously, I had the Hub 3 and TP-Link Decco and all was ok but Id had a few years and wanted to upgrade. After lots of research, I ended up with the Tenda MX21 Pro (3 pack) with wifi 6e. It was bit more of issue to set up and get going than the Decco and found it had to be done in a very specific way to get the Tenda to pick up and address and connect but eventually I got it going. I recently upgraded to the the 1Gig service which meant an upgrade to the Hub 5. Arrived today and when I finished working, I set about trying to set it up. Initially boot up and connected, tested the speed and getting full gig speed. So changed to modem mode so try connect to the Tenda and that's where it all stopped! Try as I might, they two would not communicate in modem mode. (connected to port 4) When I reset the hub and it goes into router mode, it will talk to the Tenda, but not in Modem mode. With the Hub 5 in modem mode, I connected the deco to the Hub and then to the Tenda and that worked but direct (not having any of it) Called Tech and of course was no help whatsoever, initially telling me because I has a green light it wasn't on line and I had to direct her to their own website and explain that when it is in modem mode, it's not white, it's green! She then tried to fob me off saying because I've upgraded my speed, its too fast for the Tenda!! I gave up at that point! So yes I could leave it in router mode but I'd prefer not to and would like it to work as it should in modem mode. So is there an answer as I feel like I've exhausted many things but open to any suggestions if anyone might have. (I have done the specific order of connection as other posts) Thanks in advance
Modem Mode | Hub 5x | Cooling off period
The dream came true and Virgin laid the fibre and offered FTTP in an area where my ADSL would be lucky to get 32 Megabits per second. I did my research and found that Modem Mode is possible so that I can use my existing Asus router / Wifi 🙂 Service was installed and as soon as the engineer left I logged in and there is no Modem Mode 😞 Found this, https://www.reddit.com/r/VirginMedia/comments/1ah1boq/hub_5x_working_modem_mode, which worked first time and my Asus got a Public IP and I was in business 🙂 Wife complained about where I had meticulously setup all the kit, there's a lesson in there, so I moved it all, and it never worked again, despite running through it several times. Before I cancel the service is there anything that can be done from the Virgin side of things to get Modem Mode working in a stable fashion within the next 5 days? I see people have been asking for this for a very long time. I also see that some people report they have newer firmware than me, 1.2.1b / 2.40.13-2210.4, but it sounds like it's some phased roll out. I also found some threads talking about a device that can be used but found that very high temperatures are reported and cooling may be required, so I'm not tempted by the option. So, before I cancel, dig out my Vigor 130 and go back to BT, is there anything that can be done? Thanks in advance. Greg
xgs-pon with own router...
Well... Wish I was advised of this during signup. Now cancelled BT which I was happily using (albeit without symmetrical 1Gbps upload), constant 0-8ms ping on games such as Fortnite or to Cloudflare DNS/Adguard DNS and a stable speed over to the "upgrade"..... Can't use my own router reliably, double-NAT, no modem mode (could use PPPoE auth with BT and Sky[Sky needs DHCP Option 61 enabled]), consistent 5-8% packet loss to GeforceNOW (plus the extra 6-10ms latency...), fluctuating download/upload speeds mainly affecting the upload (burst: 700Mbps then drops steadily until the end of the test sometimes as low as 300Mbps). BT had a speed guarantee of 700Mbps, what is it here? Is there any chance of using my own router without their router also being in "router" mode? I've tried everything I can think of to try and get it working and now I refuse to spend anymore time on it when the whole network was fine prior to moving to Virgin xgs-pon. The whole product seems rushed through the door so as to not lose out with new customer take up in new areas... When is this going to change? If it isn't in the next month can I still cancel or what because this is the worst FTTP implementation I've used....?Hub 5x Modem Mode
As a new full-fibre customer, I've recently encountered an issue that I'd like to address. I've realised that I'm unable to utilise my own, expensive, wireless mesh system because the Virgin Media hub provided does not support modem mode. In my opinion, it's vital that these hubs come with the option for modem mode. This limitation has left me feeling quite disappointed, and I'm seriously contemplating cancelling my contract, since I'm still within the cooling-off period. I've noticed hints from Virgin Media staff about the potential availability of this 'feature' later this year. However, I'm not certain I'm willing to wait unless I receive some form of guarantee or reassurance from the Virgin Media team. I've also seen several discussions on this topic both on this forum and on social media. Many customers are eagerly waiting for more information on this issue. I kindly request that someone from Virgin Media provide further advice and clarification on this matter. Your assistance would be greatly appreciated by me and many others in a similar situation.
