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startingtopuff's avatar
startingtopuff
Tuning in
2 months ago

Modem Mode disables ethernet

3 months in to trying to get an acceptable service from VM and failing miserably. In desperation I purchased a Nest WiFi Pro router and all works well if hub is left in "router mode". As soon as I change hub to "modem mode" the router falls out of bed and there is no ethernet signal. I am minded to leave hub in router mode. Has anyone else had this problem, if so was there a workaround? Incidentally 'Modem Mode" isn't shown in the GUI so I have to modify the URL to read "http://192.168.0.1/?page=modemmode"

modem mode
modemmode
Nest Wifi Pro
NestWifiPro

11 Replies

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    • startingtopuff's avatar
      startingtopuff
      Tuning in
      2 months ago

      Hi, sorry for the delay in responding. Yes, I have full FTTP (no coax tails). I am based in Essex.

      • carl_pearce's avatar
        carl_pearce
        Superstar
        2 months ago

        In which case modem mode isn't officially supported, and in some cases the 'workaround' doesn't work.

  • Client62's avatar
    Client62
    Alessandro Volta
    2 months ago

    The tread omits to mention what aspect of the service is proving to be unacceptable.

    Folks have reported Modem mode possible but not reliable on a
    Hub 5 in Modem mode via a single 1Gb/s port.

    • startingtopuff's avatar
      startingtopuff
      Tuning in
      2 months ago

      Predominantly the wifi, even using the VM supplied POD's hence my purchase of a wifi 6e router.

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        2 months ago

        Hey startingtopuff, thank you for reaching out and we are sorry to hear you are having some connection issues.

        Is this only happening on modem mode? 

        Are you using a 3rd party router now or thinking of getting one?

  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 months ago

    VM don't want to support modem mode on 10Gb port which is ironic because VM don't support your full speed by that 10Gb and people on here say but your speed is by many devices so VM might as well had the hub have just 1Gb ports in that case what was the point and cost of adding a 10Gb when your not going to support it let alone adding a switch which is fun because of EEE making that not work too.    

  • bluetac's avatar
    bluetac
    Dialled in
    2 months ago

    I am in the same bed, th Hub 5 is a shocking piece of kit.

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    2 months ago

    Hi startingtopuff 

    Welcome to the Community Forums. 

    Sorry to hear you're having issues changing our hub into modem mode. Does the advice regarding the Hub 5x and compatibility answer your concerns? If you don't have a Hub 5x or are based in Ireland, please do let us know and we can look to assist further should you need.