Ethernet problem

Hi all

Sorry if this is long winded but I wanted to cover everything that has been tried.

I have an ongoing problem and after 5 calls to the Virgin help desk over the last seven days, many reboots and resets of the Hub3, endless tweaks from their end and even them sending me a replacement hub 3 they are unable to help me.

The problem lies with my ethernet connection.

When I turn on my ethernet connected desktop computer (windows 10) there is no internet connection at all.

I have run the windows trouble shooter and get the message ‘ethernet doesn’t have a valip ip configuration – not fixed’

I have updated and reinstalled network drivers

I have disabled IPv6, disabled and re-enabled IPv4 and other suggested tweaks from google.

I have fired up my old desktop on a different ethernet cable – same problem, no internet until I reboot the router

I have fired up my laptop on a third short ethernet cable, same problem.

Both the old and the new replacement hub show a constant pinky/orange light although they are not overheating and the help desk was unconcerned about this.

I have found that if I turn off my Hub3 and turn it back on then the connection is suddenly there and is stable all day until I turn off my pc again.

This daily chore of rebooting the hub is getting to be a pain, especially as my wifi connected smart things are really not liking the constant hub reboots

Does anyone have any suggestions that I could try please?