Upgrading my account under Black Friday
I am another of these customers trying to upgrade online under the Black Friday deals. I have now applied and completed all the steps twice, and for each occasion received the required pre-contractual documentation and, as it says at the bottom of the email, waiting to enjoy my new services. Since I applied, about 4 days ago, I'd heard nothing so decided, today, to go take a look at the status, and to my surprise, under my orders and visits section, it was totally blank. So I thought to myself, "oh, it must have slipped through the net" so decided to apply again. I must admit, I couldn't remember clicking the "Complete Purchase" button last time, so I made sure I did this time and, again, I received all the pre-contractual documents and welcome email for a new (or reconditioned) Virgin 360 and Maxit TV; free for 3 months then £14/month after that. Anyway, having thought to myself, this time it's got to have worked as I definitely pushed that committal button saying "Complete Purchase", I decided to go take a look at my orders and, you guessed it, my order page was again blank. Have Virgin been inundated with demand such they can't cope, or is there just some kind of spanner in the works? I wonder if a member of "The Team" would be able to assisting me to accomplish this trivial task, or do I need to spend some time calling Virgin Media's Customer Service, that's if I can ascertain which number to call.Solved49KViews0likes4Comments
