Strange connection issues: unable to connect/bad password/disabled
Hi all! Our hub 3.0 is having some strange issues. My housemate returned from holiday and her iPhone would not connect to the WiFi (reading 'unable to connect', but my phone and laptop were fine (we were on holiday together). We tried turning the router on and off, resetting it, forgetting the network, resetting her network setting, checking for software updates, restarting her phone etc. Nothing worked. Then we realised that her laptop also wouldn't connect to the WiFi. This is strange bc her laptop is not an apple product - previously we assumed maybe it was a problem with her iPhone or apple account settings. At this point, we try and change the WiFi password and network name. This logs me out as well and now I am unable to connect my phone, my laptop - anything. Then we make a guest account and then I can connect my phone to the main account, but not the guest one. I can use the internet using an ethernet cable on my laptop, but cannot connect to the WiFi. My housemate is still unable to connect on any of her devices. I have no idea what could be causing these issues! Anyone got any tips?Moving router to upstairs at the back of the house.
Hi We have recently purchased a property with the old owners using virgin before, we went with virgin media, I got the home install kit just to get it online asap whilst we decided what rooms will be what. I would now like the router moving to my office at the back of the house upstairs, the router is currently in the living room at the front of the house downstairs. I would like to book an engineer out to carry out this move and then test all the lines to make sure we are getting the correct speeds, as we use this for working from home and gaming so we need it the best it can be! Thank you MatthewHub 5 password problem
Hello, I have been trying to access my new hub to change some settings but for the life of me, I cannot read what a certain character is on the bottom of the router. I have tried 8, e, and an a, all with no success. Each time I get the password wrong, it gets longer before I can enter another. Here’s hoping someone can help because this is very frustrating now.Longer Coax Required For Router
Hi, As the title mentions I need a longer coax cable for my router. I've read that I should get one from Virgin themselves, rather than buy third party online. I've recently had to move everything around in the room it is located and it can't reach the desk it was sat on. Instead, it now resides on the floor, which isn't great. I'd need a 5m cable but I don't know how to go about requesting one. I had cconsidered moving the router to another room entirely, where more devices that would benefit an ethernet connection are located, but I don't know how to request that either. It would mean moving it from upstairs to downstairs so it would be a complete rewire in that instance. Any help at all would be appreciated. Thanks, AlanUPnP Port Forwarding Issue
Hello, I am writing my own application and I require using UPnP to set up Port Forwarding. I have tried so many different methods which always fail. I can't seem to find documentation of the UPnP Protocol used by Virgin Media. It doesn't seem to have any form of IGDdevicedesc_brlan0.xml or even an ssdp. Am I using the wrong UPnP port? 49152. I can't find any information onlineCan Device Information Be Leeched From Outside?
Hi. Something I have always wondered. I felt, like why not ask it here. Here goes. If device information such as MAC address and such can be stored in the router, could some vagabond reach into the green hubs (large street furniture street boxes) and extract that information from them? Thanks!Intermittent Signal in my area
For about a week now I have been experiencing frequent drop outs and speeds well below what is “guaranteed” by the gig1 fill fibre package and hub 5x. I called virgin media and was told they detect no issue, yet the problem has persisted. This WiFi package was only installed about 3 weeks ago and for 1 week it is has been dropping out. DH9 post code
