Molly_G
Forum Team (Retired)
Joined 5 years ago
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Re: can't log in to virgin media account
Hi aristoteus, Thanks for your post - welcome to the forums. Sorry you're having issues getting into your account. Are you able to tell us a little more - what happens when you try logging in, any error messages? Have you ever had access to the account? Let us know and we'll do our best to help. Thanks,1.2KViews0likes1CommentRe: Can’t access pictures on Facebook, Instagram or WhatsApp
Hey kgeriksson, Thanks for your reply, sorry that the issue has continued. Is 'Virus-Safe' on or off in your settings? Are you able to check whether alternating with this helps with downloading the photos across those apps? Thanks,3.8KViews0likes74CommentsRe: Can’t access pictures on Facebook, Instagram or WhatsApp
Hi kgeriksson, Welcome to the forums and thanks for your post! Sorry to hear of the issues you've been having recently - how have things been since your latest post? Just to understand what is going on a little better, can you confirm what devices this issue is occurring on exactly (make/model of phone etc.) Also if possible are you able to connect the laptop to the hub via ethernet cable to check whether this improves your downloads? Let us know how you're getting on,3.9KViews0likes76CommentsRe: Unable to register for My Virgin Media Account
Hi Mitch4, Thanks for confirming all that. I will happily look into this for you to hopefully get this sorted - please look out for the purple envelope for my private message so I can just get a couple of details from you. Many thanks,1.4KViews1like0CommentsRe: Why can't I get virgin media both neighbours have it?
I see Fbouygues88, thanks for your response and apologies again that you were directed to the wrong team. I'm not sure of the purpose of the transfer, but unfortunately we are unable to confirm what properties do and do not have access to our services via forums. If our moving team has advised this is not serviceable, it's possible that the street/ area has reached capacity. This is a common reason why some houses are serviceable in an area and some aren't. Again, I can't confirm exactly in this case, apologies. If you do get back in touch with the Moving / Technical team, it may be worth confirming if the house itself has been surveyed by an engineer as this will be how we know for sure whether the service is possible or whether there are plans to increase the coverage in the area. There is also a chat option on our Moving Home page which may be able to offer further insight. Kind regards,1.3KViews0likes0CommentsRe: Why can't I get virgin media both neighbours have it?
Hi Fbouygues88, Thanks for your post and sorry to hear of the issue you had when trying to find out if we could supply your new property. Are you able to confirm what department to movers wanted to transfer you to? Thanks,1.3KViews0likes2CommentsRe: Why can't I get virgin media both neighbours have it?
Hi rjw234, Thanks for getting back to us. I would advise you to get in touch with our movers team as they can best advise on the current information available on whether your new property is serviceable - this may differ from what our online service reflects. The best way to get in touch would be 0345 454 1111 (150 from a VM phone) press 1 then 4 then 3. Kind regards,1.5KViews0likes0Comments