Web Safe is incorrectly blocking our website

[bikes28]

Hi there,

Virgin Media is incorrectly blocking our website: https://topaccolade.com

We have conducted several trusted online website malware scans from 3 Sites they all came out clean and you can see here below:
https://sitecheck.sucuri.net/results/https/topaccolade.com
https://transparencyreport.google.com/safe-browsing/search?url=https:%2F%2Ftopaccolade.com&hl=en
https://quttera.com/detailed_report/topaccolade.com

We also confirmed the site SSL certificate and it is active. See  details below: https://www.sslshopper.com/ssl-checker.html#hostname=https://topaccolade.com

Could you please change this and unblock my site? We are losing business as our clients with Web Safe cannot access our website.

Thanks,

Emeka

[carl_pearce]

The certificate was only valid from 5pm this evening so maybe it takes a while to filter through?

[Ashleigh_C]

Hi there @bikes28 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your site. We have been able to access this site via a Virgin connection without issue. 

Are you able to try again today and let us know if you can access this?