My Partner (recently deceased) had an account with virgin mobile, which was duly swopped to O2, now Because of the bereavement I requested O2 switch one of the numbers on my partners account to a new O2 account I had to set up (they wouldn't let me take over the account as a whole) since the swop although I can now use my phone to phone out I can't recieve any calls or texts, they have sent me 2 sims so far and it happens every time. I've tried the sim s in other phones (no still no calls in) and everytime you phone my transfered number on a nother mobile you get a message saying this number is not recognised. I have read something about shared porting and that it is possible that Virgin could solve the issue has anybody else had similar issues..O2 are useless.
