Land line not working

[chummyyoung]

Hi, Hi, I am not able to dial out or receive incoming calls on my landline and have no dialling tone. Virgin online system check gives a green tick. If I ring number from a mobile it sounds as if its ringing on mobile but the house phone does not ring, sick of going round in circles on the web site to try and get it fixed. Contract up next month and they want me to upgrade that also does not work on the site just says opps, what a poor performance all round.

[Akua_A]

Hi @chummyyoung 

Welcome back to our community forums and sorry to hear you are having issues with your landline. We can understand the inconvenience caused and we want to best help. To best look into this, we have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

[Akua_A · Accepted solution]

No worries @chummyyoung Please let us know how the appointment goes and if you need any further help

[chummyyoung]

Hello,

            Technician has been and problem has been resolved, We are now connected via the router and everything               working ok. 

             Thanks for your help John

[Beth_G]

Hi chummyyoung,

That's great news, thank you for the update.

Do let us know if we can help you with anything else. Otherwise, have a great rest of your week 😊

[chummyyoung]

Hello, My contract is ending in June I have tried the link for upgrades from different pages and all I get is Oops there is a problem can you help.John

[Sabrina_B]

Hi @chummyyoung 👋.

Thanks for reaching out to us. Apologies for the issues you have had with your website, we can certainly have a look at your package with you, we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina