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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
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Handset Contract

I'm trying to find out when my handset loan finishes. I know it started in January 2021 but I’m unable to locate the email with the credit agreement number and security key. Can you help please? I believe this should have now finished but I am still ...

Security Key

I need my Security Key for my Virgin Mobile Credit Agreement, but I cannot find the original email. Can I get this anywhere else? 

Credit Agreement end

Hi! I have a credit agreement for my mobile phone with Virgin Mobile from before they merged with 02. My airtime contract moved across to 02, but my credit agreement for my device stayed with Virgin. I need to update my details and make a payment and...

iphone camera not working but contract still ongoing

HI,ASK : the iphone needs replacing but the contract is still ongoing, the loan isn't paid off yet. Can I get advise on what my options are? ie can virgin replace it or can i upgrade via O2 etc?I visited apple repair , the camera and flash not workin...

Handset contract expiry

I was with Virgin mobile until they transferred everyone to 02. I currently pay my mobile contract ( calls, data etc) to 02 but still pay £24 each month to virgin media for my handset. I have been trying to log in to my virgin media app to check when...

Ruthwin by Joining in
  • 655 Views
  • 13 replies
  • 1 kudos

Problems with Virgin handset loan

Hello,I have a handset loan which still shows as virgin media on my bank account. This was taken out around the start of 2022.I need to amend the direct debit details however whenever I try to log in to the manage the loan page it crashes or tells me...

Virgin mobile loan problems

Hi, I upgraded my handset in May 2022 and have a loan agreement in place. I was migrated over to o2 but am still paying virgin mobile for the handset. How do I find details of my loan agreement? I've checked through my current email and can find no r...

Account suspended

Hi, i am in ireland and have tried to get a bill pay phone but when i try to check out it says my account is currently suspended. But i have broadband/Tv and no bill is due i have never been late or cut off is there any reason for this? Thanks in adv...

Jayon90 by Joining in
  • 114 Views
  • 1 replies
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Proof of purchase required for iphone

I have contacted you by phone numerous times. There is no way of getting through to your mobile device team. I have a mobile device plan with you.O2 cannot resolve this.I require proof of purchase for my insurance ASAP. I have completed the proof of ...

Adellem by Joining in
  • 96 Views
  • 1 replies
  • 0 kudos