on 20-12-2021 00:29
Hi,
Couple of things, but the main one is my signal has randomly been dropping out recently, most pf the time i will have a 4G symbol with an exclamation mark beside it, other times it just completely loses signal. It can last for ages sometimes, longer than 20mins, any ideas?
I have been with oomph for over 18mths, and knew I was getting a 5G phone, but looks like I am stuck on 4G, is this correct, and how do I know which service i am piggy backing off of?
I previously spoke to CS when asked if I coulod get a 5G sim, but they just sent out another 4G one.
Thanks
Jim
on 20-12-2021 01:04
Hi Jim,
I'm hoping this page may be helpful to you.
/exclamation-mark-on-network-signal-mobile-data-not-working/
on 20-12-2021 08:25
To know which service you are on do a manual network search. If you see EE but no Vodafone then you have been switched to Vodafone
If EE is missing and Vodafone is present you are still on EE
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on 20-12-2021 08:43
Hi j1mgg1980
How are things looking now?
Have you been able to follow the advice above?
Gareth_L
on 21-12-2021 09:41
I have followed all the steps, just going to see over the next few days, but notice it more when out, as I use my phone more then.
on 21-12-2021 09:46
Hi @j1mgg1980
Thanks for posting on our community forum!
Please do be sure to keep us updated.
Regards