Can being out of service/coverage stop mobile number transfer?

[8031brown]

Just moved to Virgin mobile from Three. Virgin/O2 service coverage is non existent at my home. Ok 20m from house. I got PAC to bring number over and transfer seems only partly successful. Correct number is shown on Virgin account website. I can dial out if I walk up road or at home using WiFi (not sure about if it is using my BT wifi or not - the call quality is terrible).

But my phone (Android 13 / Pixel 7) shows Phone number (sim slot 1) - Unknown. If I try to call mobile from landline it goes straight to voicemail. Number transfer should have been complete yesterday.

I suppose my question is - does my phone need to be in a good phone service coverage area to receive some sort of update to tell the phone sim its new number? If anyone has any insight or info I would be pleased to hear it, thanks.

[8031brown]

To answer my own question - apparently not! The transfer is complete as noted on web account page and by SMS. I can receive calls.

But interestingly (to me anyway) the phone settings - about phone - still doesn't display the phone number. Maybe its a Pixel or Android 13 thing.

[Ilyas_Y]

Hi @8031brown, thanks for reaching out to us and a warm welcome to the Virgin Media community forums. 👋🏼

I'm sorry to hear about the issues you are having with the display of the number.
May I ask if you've reached out to Apple or Google regarding this and how you can get this resolved via the settings?
Let us know.

Kind regards,
Ilyas.

[8031brown]

Apple??? No point in trying to find out anything from Google.

I think the following is correct: the SIM sent to me by Virgin has a phone number assigned to it, when a PAC is activated that number is deleted (or at least flagged as hidden). The 'new' number is written to memory on the SIM but at a different location? but for whatever reason, the phone does not recognise the 'new' number. Regardless, the phone works.

[Nathan_B]

Thanks for your reply, apologies for the confusion there.

Just to confirm, if the handset settings does it allow you to manually update the number in the handset? 

Regards

Nathan

[jpeg1]

Just moved to Virgin mobile from Three. Virgin/O2 service coverage is non existent at my home. Ok 20m from house. 

O2's coverage is very poor in some areas, compared with other networks. You should have stayed with 3. 

[8031brown]

No. In Settings: About phone: Phone number (sim slot 1) is *not* an editable field/setting. Thanks.

[8031brown]

jpeg1

well maybe, but Three was barely any better. I think my home maybe located above a portal to the netherworld. None of them work worth a damn. But the Ofcom coverage prediction map shows O2 as the best here.

[Nathan_B]

Thanks for your reply, that is odd 🤔 Is this the same after you've performed a factory reset on the device?

Regards

Nathan

[8031brown]

I am absolutely not going to do a factory reset. No need and way too much hassle. Thanks for the comment though.