TV - Tivo Box

[Lee_Enfield]

Dear Virgin Team

My TIVO box no longer works and I cannot get any TV.

Can you fix it please?

Thank you.

Best Wishes,

David Lee

[japitts]

Can you explain how your TiVo isn't working?

Primary fault reporting is via 150/0345 4541111

[Lee_Enfield]

There is no signal from the TIVO box, plus the lights on the front of the box are not correct.

I eventually got through to someone from Virgin and they are sending out an Engineer between 4 pm and 7 pm tomorrow.

Thanks anyway for your help.

Best Wishes,

David

[Lee_Enfield]

Dear Virgin Team

My TIVO box isn't working and an engineer was supposed to come from 4 pm - 7 pm today, but unfortunately no engineer showed up.

Would you please reschedule a visit?

Thank you.

Best Wishes,

David

[Lee_Enfield]

Dear Virgin Team

I understand that an engineer will be coming Mon 27 Mar 2023 between 4 pm - 7 pm.

If that is correct then fine - if not, please let me know on my Virgin landline.

Thank you.

Best Wishes,

David

[John_GS]

Hi @Lee_Enfield 

Thanks for posting. Sorry to hear of the TV issue. You can check the visit for the engineer in your online account 👉 virg.in/myVM - and re-arrange/cancel if needed.

Best wishes.

[Lee_Enfield]

Dear John_GS

Thank you.

Best Wishes,

David

[Robert_P]

You're welcome Lee.

Keep us up to date with this.

Rob

[Lee_Enfield]

Dear Moderator

No problems now - a Virgin Engineer came to replace my Tivo box Mon 27 Mar 2023.

Thank you.

Best Wishes,

David

[Adri_G]

Hey Lee_Enfield, thanks for updating the thread with this outcome.

We're glad to know it's been resolved for you with a visit from our engineer, please feel free to reach out to us again should you faces any issues with your services in the future.

Always happy to help you.