Sudden drop in SamKnows RealSpeed to router

[betaspin]

https://samknows.com/realspeed/ tests to my Hub 5x usually show download speeds of 1140-1142 Mbps (I am on the Gig1 Full Fibre package). However, since yesterday evening the tests to the hub struggle to achieve more than 250-300 Mbps. I have rebooted the hub a couple of times, including power off/on, but the realspeed downloads to the hub remain slow. I have spoken to Virginmedia support who could not notice anything on their end. Fast.com speeds have dropped from the usual >1Gbps to about 500 Mbps, and https://www.thinkbroadband.com/speedtest is pitiful, 35 Mbps single thread and 230 Mbps multithreaded. Any suggestions on what might be wrong and how to proceed (and convince Virginmedia to have a proper look at this) would be much appreciated. 

[betaspin]

Thanks for responding, Zach_R. The issue was with very slow SamKnows RealSpeed downloads to the hub 5x in the York area (confirmed in YO23, YO31 and YO32). This type of test does not pass through the internal wired or wireless network. The issue was fixed for all three of us who reported it on this forum in the early hours on Monday, most likely through a reboot of some part of the VM network around York. It would be good to know what exactly went wrong as this would help deal with the problem faster if it reoccurs. 

[Carley_S]

Glad to hear this is all resolved for you and the others now @betaspin 

We wouldn't have the details to pass on for why this issue had occurred, I can only apologies for any inconvenience caused by this. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).