Hoping maybe someone from the vm team would be able to chime in on this one and maybe let me know what is going on.For the last week or so the internet in our area has been off more than it seems to have been on, constant disconnects and when it is o...
Hello,I have the M125 plan currently boosted by the Volt speed boost to M250. I have ordered an upgrade to the M350 plan via the Volt speed boost. I currently have the Hub 3.0, will this need to be replaced? If it's just a software thing, how long do...
Hi VM,Can you run a line test on my connection? We've had issues with the line for a year or so now, since a neighbour had VM installed. These are the current line stats since I last rebooted the modem on Monday 25th October:Channel Frequency (Hz) Po...
As per the title, I have a 350Mbps connection which has been working swimmingly for months but noticed sometime last week that things were significantly slower. Did a speedtest which came in at 95Mbps and have done one multiple times every day since ...
I was looking to upgrade my speed yesterday and it was £4 month. On the front page of my account today it says "See Black Friday Offers" so I pop over to have a look at the speed price and voila, its only MORE EXPENSIVE in the Black Friday deal! With...
Since EE and BT have offered 1 gig internet to my post code my speeds are intermittently very poor but occur daily. Is this related. Please sort out. However, I will also move to BT unless Virgin matches the price. Virgin I felt were being vindictive...
Hello.So between the time I got my Internet with VM installed and working to the end of the "cooling off period" my Internet was great. Now it's been months since I got my services at my new address, nearly every week to every other week there is an ...
We are having to reboot our hub on a daily basis to keep the speed we should be getting. We used to only have to reboot once a month but recently it has been getting worse. Does VirginMedia every replace these?
so i have a cat 5e cable and the vm is in modem modeit connects to my ps5 or apple tv - i change whenever im using one as i only have one cableon apple tv when i do a test if its on server tnp i get 500 mb on razorblue i get 950 mbps ( i dont think i...
Apoligies if wrong section.Recently, I had to contact (3rd Oct)VM customer services due to a drop in Broadband. Currently, I am on the 250mb, but at my phone, this was dropping as low as 10mb!. After the talk, I received a text/email to say that this...
