Minimum guaranteed download speed

[sam199912]

So i know Virgin Media have the policy that if your broadband speed is below 50% of your guaranteed download speed, you have grounds to get out of the early cancellation fee. I was wondering if anyone knows if this includes wireless and not just through the ethernet cable?

[lotharmat]

Just through ethernet - there are so many factors affecting WiFi.

[carl_pearce]

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@sam199912 wrote:

So i know Virgin Media have the policy that if your broadband speed is below 50% of your guaranteed download speed, you have grounds to get out of the early cancellation fee. I was wondering if anyone knows if this includes wireless and not just through the ethernet cable?

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Any company that would be willing to guarantee Wi-Fi speeds to match the subscribed speed, especially anything over 200Mbps, would be shooting themselves in the foot!

VM only guarantee 20Mbps, and that's only on Gig1 unless you pay extra.

https://www.virginmedia.com/wifi-max

[Adduxi]

20Mb is not too bad, I believe on BT it's 10Mb?

[ozsat]

If you have a good Ethernet speed but a poor wifi speed - then the issue is with the location of your kit and/or it's surroundings.

VM may help you increase the wifi coverage - but a good Ethernet speed shows the issue is NOT with the VM internet service.

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@sam199912 wrote:

So i know Virgin Media have the policy that if your broadband speed is below 50% of your guaranteed download speed, you have grounds to get out of the early cancellation fee. I was wondering if anyone knows if this includes wireless and not just through the ethernet cable?

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[Tudor]

"20Mb is not too bad, I believe on BT it's 10Mb?" 

I use decent WAPs and get over 200Mbs in all rooms of my house. Just shows how poor ISPs equipment can be.

[lotharmat]

I've got a cheap TP-Link router - No extenders - pods etc.

Get 105-110 Mb/s in the whole house (3 bed semi)

I've configured the router to broadcast on channel 48 for 5GHz and channel 6 for the 2.4 GHz networks as these had nothing else interfering.

Environment plays a massive part in WiFi speed and reliability.

[Molly_T]

Hi sam199912 👋 welcome back to the community thank you for posting! 

Sorry to hear these concerns regarding your minimum guaranteed download speed. You can find more information regarding these here 👉 Virgin broadband speeds | Broadband speed explained | Virgin Media. Including the expected ranges and minimum download speeds for your package. If the download speeds to your the Virgin Media Hub falls below our minimum download speed guarantee for three consecutive days (continuously or intermittently) and we’re unable to fix the problem within 30 days, you may be able to leave your contract without paying an early disconnection fee. You can also see more information about EDF's here if needed 👉 virg.in/EDF. 

In terms of Wi-Fi guarantee, what the community have already advised is correct. We only guarantee Wi-Fi speeds of 20mbps under the terms of our Wi-Fi MAX service. You can see more information about this here 👉 WiFi Max WiFi Speed Guarantee | Virgin Media. (This includes information about which packages have the service included.)
If you are having any issues with your speeds that you would like us to be aware of - please do let us know! This way we can investigate and offer further support. 
Hope this all helps, let us know if there is anything else you need! All the best. 🌞