unable to transfer to new flat

[Speakingclock]

Hello, I am moving to a new flat however Virgin media says broadband is not available in my flat whereas it is in all the remaining flats in the building. been on chat and call forever but no response.

Thanks

[MOD EDIT: Subject title changed for clarity]

[Tom_W1]

Hi @Speakingclock thanks for your post here although we're sorry to hear of the concerns you've raised here.
We'll need to invite you to PM so we can look into this further for you, and pass your details on for further investigation.

Please kindly expect the PM to arrive shortly and respond directly when you can!
Many thanks