Slow Upload speed since 14/12/23

[DANYRKLUN]

Hello, I'm on VM 250/25 ( volt) since early last month upload speed has been less than 2mbs on the Router directly with ethernet. Unable to make video calls. 

Router says: 

30/12/2023 19:36:49criticalNo Ranging Response received - T3

( Multiple occurrences of this)
Also, packet loss.

Engineer has been to property and "fixed" cabling. -They Checked internal cables and covered box on front of property. Told me speed would gradually increase. No difference. 

** My thoughts are it's a SNR issue & most likely the cable between the first floor flat and box located on the ground floor**

Mixed service update messages on progress, time keeps moving forward. Postcode and service messages unreliable.

Latest: 

Virgin Media Outage Update - Description: Service update. Broadband, Voice and TV fault F011135676. The latest update we have is: Our engineer is on site and they're working to fix the problem. The estimated repair time is now: 03/01/2024 09:00:00. The Virgin Media Team.- ID: F011135676. Best wishes, the Virgin Media Team.

Any help would be gratefully received, can't be chasing this every day. Thanks 

[jbrennand · Accepted solution]

Post upthe full data set like this...

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Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality

[DANYRKLUN]

Thank you very much. In the future will do this. Now working absolutely fine, turned out was SNR outage. VM were very helpful. The only confusing thing is multiple sources of conflicting updates. From this though, I've gained a network at full speed and thorough check of internal & external wiring to the box at least.