Hi Virgin Media,
I am writing this publicly as I cannot seem to find another way to get my voice heard by the organisation.
I have had a complete loss of service for my broadband, TV and phone since July 4th. This is due a cable repull that was scheduled by yourselves completely. I did not ask for it but was told I’d be getting full speeds when it was completed. My internet before then had gone down but was fixed and was working fine.
Since then I have had several moved appointments, no information at all as to what the problem is and when it is going to be fixed. I have spoken from department to department to department, person to person to person and am none the wiser as to what even the issue is that is taking so long to fix.
I am utterly exhausted and tired of trying to understand what is going on and if there is any resolve on the horizon.
I have logged a complaint with Ofcom because this has now gone beyond the levels of acceptability. I am accruing compensation daily at a cost to your company and am now seriously starting to look at other alternative ISP’s not only because they can offer me a functioning system quicker in the house, but they also perhaps might give a bit more information as to what issues might be causing said problems.
I do not want to call another call center number, I want this issue escalated and want to talk to the teams on the ground and get a resolution timeline as soon as possible.
