I'd appreciate some assistance - I placed an order for a new service on the 18th Dec and selected 12 Jan to deliver my quick start pack. I have not received any further communication from Virgin or Yodel other than the Contract Info Sheet and Contrac...
Hi, We are moving to a newly built property and we need virgin media broadband.Virgin media broadband is available to our neighbour so I believe we could request it too. Can you please let me know how can we request it and what would be the timeline ...
Hi peepsjust brought a new house on the basis than virgin can supply the address as I work from home due to my disability. Moved in on the date of 23rd of December as thats when install date was meant to be. Been told by some of customer service we ...
Brown box outside house is damaged. The cover has been ripped off. Internet can be intermittent. How do we book someone to come out and fix this ?
Hello, Your contractors have installed a cabinet against my timber boundary fence. In doing so we are now unable to replace the fence without removing your cabinet. Your designers didn't consider the implications of the location. In addition to which...
So I live in Christchurch BH231QX and the flat below me and others nearby can get virgin media full fiber but my place which is a two bed flat cannot get it?Surely it's just lining the cable up to the wall..
Basically the title.Was struggling with poor signal in my upstairs bedroom on my Hub 3. Decided to get a TP Link Ax3000 as recommended on this sub.Long story short my Internet went a bit funny and had to get an engineer in.Super nice guy who just off...
Hi Michael_JK. Just had a cable linked up to my property by Kelly Communications and they have informed me that the the pavement cable cover was missing from the outside of my property. Would it be possible to get a new one fitted? Thanks
Hi. I want to have my router moved from the boxroom to the living room downstairs.I have read that this can be done by an engineer at a cost of £25.Can I ask for help i getting this done.Thank you.
Hi,I'm a self-builder and the government added connectivity requirements for developers last year. How might I obtain a quote for gigabit ready connectivity from you please?thanks
