HiI have just upgraded from M350 with Hub 3 to 1 Gig with Hub 5. In the Hub 3 connection I was able to stream media to my Samsung smart tv from my desktop Windows 11 PC connected to the Hub 3 by ethernet. With the new setup the tv doesn't recognise t...
I need to move the position of my TV and router and so will need a longer splitter cable. I will also need to move the position of my second TiVo box. How do I go about this?thanks in advance.
I have received my new quick start box with new equipment but I am unable to install it as I don’t seem to have the connection points in my home. How do I book an engineer visit asap ?
Hi after some advice I have my installation set for next week in the property I’m moving into but I need a pre install doing according to and email the only issue I have is i don’t get the keys until the day before my installation and would need to g...
Hi, my external omnibox cover has been damaged by the weather and no longer attaches. Is it possible to get an engineer to take a look? Thank you.
Hi. I'm just so disappointed by virginmedia. I had my installation date rescheduled without letting me know. Ok. Wasted day. Then engineer came in and installed my hub 5x. Tried to activate it, but my account was apparently set up for coaxial cable, ...
Hii am currently unable to get broadband service from VM despite almost all of my neighbours on the same street - including today, my next door neighbour who has only been in the property for four days - having broadband by VM. I check on the availab...
anyone else had issues before changing installation date ? I won’t be in and tried changing it and the guy said the next available date would be 2nd April but if I look online I can re order and book for the 25th of March onwards !! already lying to ...
Hi, I have been requesting Virgin to cable our streets for over 10 years now and I never hear from anyone. I live in Denmead in Hampshire and 95% of the village has been cabled for Virgin services. The four roads where I live were built in 1995. H...
HiI have installed a superhub 5 today due to upgrading to 1 gig, however my WiFi pod is not connecting and the VM Connect app is not recognising the new hub. I have tried reinstalling the app etc however this doesn't work.Thanks you in advance for y...
