first time joining and frustrated

[bigaluk87]

Hi,

I joined M500 on 4th May and received the Contact Information Sheet and Contract Summary.

It required an account number and area reference, which I didn't have when I tried to register for the My Virgin Media app.

The provisional installation date is today, but I have no further confirmation email or text received.

Moreover, I received the promotion code for £50 bill credit after the order confirmation from VM's official blog.

Could anyone help me bring the bill credit to my account?

Please help.

Many Thanks

[VM-Jon]

Hi @  bigaluk87

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you

Jon