UK based. I switched to Virgin for broadband a few weeks ago. When the first engineer came, they said there was no cable to my property (a block of flats) so a 3rd party company would need coming to do the pre installation.
A few weeks and 3 engineers later, I still don't have WiFi. The other company keeps cancelling the job because they need permits, then showed up with one guy for the job but needed 2, then looked at the building and decided the installation was probably done internally so there was nothing for them to do.
They've given me another date in 2 weeks time again, but reading reviews online, I can see people with the same issue going without WiFi for months, and then being told they can't be connected. I've given up at this point as I need internet to work, and will be joining another company.
However , I'm owed compensation due to the delay - £6 per day. This would cover what I've spent on an alternative service in the meantime.
If I cancel my contract with Virgin, would I still be able to claim compensation? I've read it'd usually come as credit on the bill, but I'll have no bill. I'm prepared to raise a complaint and go through the Ombudsman if needed, but wanted to check if cancelling means I would give up on the compensation.
Thanks!
