Resolved! Help
why is my broadband home kit taking a month to deliver? Is it possible to make it arrive sooner?
Forum Posts
New hub
Received a letter to order a new hub for fibre phone service. Cannot find anywhere to order. I do not require a technician appt just the hub
No contact after responding to upgrade email
I responded to an email upgrade offer last Friday.I filled in all the forms online and got a quick emailed response saying there would be a response "soon".I haven't yet received any further contact. Can you please let me know how long I should expec...
Missing account number and area reference
We have ordered for a broadband package which was due to be delivered on 21 July 2023, however we still have not received it. I was about to track the order but then I needed to sign-up. In signing up, I need to have the account number and area refer...
Help!!!!
So, i have recently moved home to a new build, i told virgin of my move mid april, moved in on 23rd june, have been delayed on 3 appointments. I have had an engineer knock on my door to say installation was imminent and nothing. We are now end of jul...
Appalling Service
I started my complaint at four o’clock this afternoon. By the time I felt I was getting no response from the online team, I called and was informed that the office was closed, a full two hours later. Can this service be any worse?
Can I get virgin media at my new property
Morning all.have just moved in to my new property and virgin don’t serve my property yet. Wasn’t able to move with virgin that I had at the old house. Signed up to receive updates of when virgin will be available at our propertyAnyways went out last ...
How Can I use hub 4 as modem and hub 3 as router connected with Ethernet cable
Is it possible if so can someone guide me step by step as I my hub 4 is on modem but hub 3 not detecting
How do you report a non working wifi pod so you can get a replacement?
I have two wifi pods and one simply will no longer connect to the hub despite numerous reboots and resets so presume it is faulty. Is there a way to order a replacement online or do I need to call customer services to solve this problem?
New to Virgin, Hub Wont Connect
Just got my new Router and installed it. I've never had broadband with Virgin in the house I'm in for the last 8 years. There is a box on the wall and I've plugged the cable as instructed, Amber light is staying on, on the router and the app can't d...
