Outside works need to be completed BEFORE Virgin Media can install my package. The outside works have been scheduled multiple times, only for no party to turn up on the day. I call up to ask where the construction team is and when the outside work ca...
Hi, VM have installed the infrastructure on our street been here approx., 6 weeks, when I asked the workmen if they were doing the whole estate they said yes, but they’ve only done half the estate, will they be back to do the rest?also how long does ...
During my Virgin Broadband setup, I noticed my wall socket has a TRIS-1002L fully isolated outlet. I'm not planning to use cable TV services, so I'm wondering:1. Is the TRIS-1002L necessary for my broadband connection?2. Is this device up-to-date, o...
Feeling a bit lost, had a install booked on friday 21st July. Told i needed a repull and should be sorted in a few days. Well obviously that was ambitious, no communication from VM at all. Was on the phone for an hour today and passed around 3 times ...
We have recently had virign media installed, and the original team caused a lot of damage to the exterior of our house. The next team came in to fit the box and put it it in without checking where there was power. So now it is installed into wrong pl...
Hello there, an engineer came out to fit our new broadband in MK45, he has left his 'one expert' behind. We only realised this after he had gone. I stupidly can't remember his name, but assuming it's going to be wanted! TIA
Hi Guys,I am curious to know what everyone else's experience is like with the SuperHub 5 and Modem only Mode. I have recently upgraded to 1GB internet connection and would like to use the SuperHub in Modem only mode as I have a pfSense Firewall which...
Hello I have a problem as my wall socket cable does not fit my actual wall socket. Can anyone help?
This has got to be one of the toughest things I’ve had to do in this house! All I wanted was new faster broadband and all I’m getting is a headache, I’ve been given a box with a hub and a load I’ve cables and instructions, the first instruction I hav...
Need to book a virgin media engineer to fit my virgin.
