QuickStart, set up and connections

Hub 5 password not working

Hello,I recently was sent a Hub 5, the wifi works fine with the password supplied However, the hub 5 password to login to the hub simply does not work. 3 different people have read it and tried it. And no, I am not using the wifi password I then went...

Resolved! Moving TV box

I Need to move the Virgin box to another location will need re routing of the outside cable .

Moved house - at my wit's end. A plea for help

HiI moved house in June, to a house with no Virgin service but surrounded by properties with service. I posted on here in May, and it was suggested that I would need to arrange for a spotter to come out and check the location.Fast forward a couple of...

Broadband was meant to be delivered yesterday, never came

I work from home and was assured my broadband would be connected yesterday as that was when my router was due to be delivered. I received a text message saying my router would be delivered yesterday morning through Yodel and waited all day but nothin...

Router Delivery

Hi,I have a provisional delivery date of tomorrow for my router but there's been no delivery confirmation. Is there anyone I can talk to who can confirm whether delivery is happening tomorrow?I don't have an account number yet so I can't sign in to m...

Need help moving rooms.

Hi I’m trying to get in touch with Virgin to book a technician so I can move my broadband and TV into a different room of the house (due to having building work done and changing room layout). Struggling to find the correct option when I ring Virgin....

Hub 5 delivered with no power supply

Hi Virgin sent me a new hub 5 as an upgrade, however there was no power supply in the package. how do i contact Virgin to get one please. Many Thanks T.

Cables on drive

Thought I'd try on here first, my neighbor is with Virgin and the cables Virgin have run from the junction box in the road to her house have been for want of a better description bodged into our shared tarmac drive, the drive needs to be replaced and...

Quickstart Delivery

Hello, I ordered a QuickStart broadband on 14th September. However I only received the pre-contract but not any confirmation from Yodel. The initial delivery date was on 18th September but it has still not been delivered. Can someone please advise on...

How do I move my router

Hi all,I currently have my router in my lounge, but the cable runs around my skirting and door frames from the front of the house. In my hall there is a join in the cable that you can unscrew and the end looks identical to what I have in my lounge. ...

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