QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

still waiting for a connection (Epsom)

Help!so signed up for VM during the Black Friday specials ie. Nov 22... and i'm still waiting for a connection.finally a FTTP team arrived to complete the pre-pull only to find issues with the underground (Openreach) ducts.  Incidentally, i'm using B...

lemm by Tuning in
  • 16 replies
  • 0 kudos

Move cable and get a new cable box

Hello,I previously posted about the bad state of the old Virgin Media equipemnt at my new home:Omni box needs replacingThe cabling into the house needs moving.New internal cabling box to replace the old/dated one.I was told this is usually a £25 fee,...

Hoogie by Tuning in
  • 3 replies
  • 0 kudos

Didn’t receive welcome email

Hi,I placed an order a week ago for Virgin Media but have yet to receive a welcome email or confirmation of delivery date. I can’t find a number to call and I don’t have an account number or area reference so can’t progress anything on your website. ...

Kife by Joining in
  • 3 replies
  • 0 kudos

New Install but no Wall Box

Just moved and had engineer in to install. As there wasn’t original box he used the whole in the wall from the old Cable & Wireless. The face plate would meet needs so he just left the wall plate off the wall as my wife said that I would be able to s...

AcMan by Joining in
  • 5 replies
  • 0 kudos

Yodel hasn't delivered my Package

My parcel which was due to arrive on Friday 14th of July never arrived. Yodel said that they made 3 attempts but it was a lie as I could not see any driver attempting to deliver the package. I was never contacted.Now they have shifted the package JD0...

vivek700 by Just joined
  • 2 replies
  • 0 kudos

Connecting cables different

 I received my virgin broadband yesterday and am extremely frustrated as I cannot figure out how to set it up! The previous tenants had virgin media and had it set up in the same place I am trying ti set it up. The cable out of the wall is a spinner ...