Outside box
The cover on my brown box has become detached. Photo attached.Could a Virgin admin respond please.
Forum Posts
Yodel return to sender
Hi,My router delivery was unsuccessful and the yodel tracker is updated to say return to sender.How can I schedule a redelivery, and can I get it delivered to an alternative address?Thanks
Resolved! Shorter cables
When virgin installed my hub and to box the two cables were about 2.5 metres long. I now have coils of cable tied up behind and wish to shorten them. Is it possible to purchase half metre cables direct from virgin
Hub 3 replacement
Permanent red light for a couple of months now but it is not overheating.Went through whatsapp process and eventually received a replacement power cable which has had zero effect. Still have the red light.I am stuck in a "do you have whats app?" loop...
Can't get virgin media in my area.
Hi I used to live at postcode SO50 9JL now I live at SO50 6AE. The new address doesn't have virgin media access. When I was cancelling my service at the old address the person on the phone said they could see if it is possible to get a cable put into...
New Service
Evening all, So I received my new kit almost a month ago now and the home I moved in to, had a white virgin box in the living room wall but it looked quite old. The cable I got in the box to connect the hub to the socket wouldn’t fit properly so I ha...
No Connector Port
Hi Everyone, just moved into a property and was sent a quick install kit, however, there isn’t actually a connector port in the Master Socket, but there is a wire coming out of the bottom but it doesn’t connect to anything I’ve been given. If someone...
3m coax cable
I'd like to order a 3m coax cable to run between my VM internal box and the broadband splitter. Thanks.
Why can't i get Virgin media when my upstairs neighbours can?
My upstairs neigbours have Virgin Media (it is only us and them in the property; two flats with a shop below) and i've been told whilst on the phone to Virgin that they cannot install to my flat! This seems really odd to me as I can see the cables ru...
Moving home and being placed on to a new contract without consent
VM applied a new contract without my consent and against my will. After multiple conversations with the "professional" customer service team, the "new" contract still there. even the "professional" Cs team agreed and promised to work back to the orig...
