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Installing and configuring your kit
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Forum Posts

Resolved! No wall socket

Hi,I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to.Could an engineer be arranged to install p...

No order/contract confirmation email

Hi there, I placed an order for a wifi package on tues 21/11 for delivery on 24/11 (today). I received the ‘pre-contract’ documents and the ‘order summary’ but I received no confirmation of delivery date, contract documents or account number. can som...

ciargk by Joining in
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No welcome email

My brother was set up with WiFi and tivo box last week but yet to receive welcome email. In addition the tivo box cable does not work unless you wriggle it to get it to work. Could the forum team contact me and I can then give you his details private...

Chris116 by Joining in
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Resolved! Delayed installation

Installation was due start of January, it was delayed until end of Feb. Was told mid Feb that the install will be delayed again and wasn't given a date but was told it would be 4-6 weeks, 4 weeks later and I haven't heard anything else...