QuickStart, set up and connections

Installation delay

received a confirmed installation date of 22nd December 2023, and was promised that engineers would show up to install. Instead, I have had delay, after delay, after delay. Apparently there is ground work that needs to be done outside the property, a...

My Installation dates have been delayed.

I am becoming increasingly frustrated by the constant delays and very poor customer care from Virgin Media. My original install date for my new high speed fibre broadband was 22 Dec 2023. The install team wanted permission from my partner, my neighbo...

Partner Visit - Overhead FTTP Install

This month Virgin completed the installation of a brand new fibre network (not the old coax one) in our village. I quickly signed up and was given an install date of the 30th of Dec. I received a call yesterday to say the partner engineer will be com...

New kit is not delivered & haven't received account number and reference number

Hi, I've recently joined a broadband plan as a new customer and ordered a new self-installation kit.The kit was not delivered on my chosen delivery date and I haven't received any contact from Virgin regarding the delivery status of the order.The onl...

Gone away form

I moved into a new house and was supposed to have everything delivered on Friday to set up the internet, we didn’t get any updates or hear anything from Virgin on the day so I called to find out what was happening and the person I spoke with told me ...

Any experience of Virgin's new XGS-PON (full fibre) network?

Hi there, as the title suggests. Virgin Media are rolling out to my area and they're installing their XGS-PON full fibre network and that will be available in the next few weeks.I understand should see some benefits like lower latency than the DOCSIS...

Received Gone Away Form email

I have moved in a new property where Virgin was already installed, and routers and other Virgin Stuff has been left by previous tenants. Also, I have received a Gone Away form message which seems to stop the delivery of my new router (It is supposed ...

Hub5x Loss of fibre conection losing Pings Adv Settings Tools 50% Ping loss to 8.8.8.8

Hi,A new install 27th Dec 2023, started to be used more now I'm back working from home.I noticed lossing connections to remote equipment i use, did a simple ping check to find i'm losing 50% of the pings!!These were tested directley on the Hub5x Web ...

Installation Date

Does anyone know how to change an Installation date? Mine is due on Monday, but I would like to move to the end of the month. It wasn't possible to do it online

New WiFi Hub Installed and Free View Ariel Cable Has Been Cut

Hello, This morning we had a Hub installed, as a first time customer I was expecting everything to be great, but as we went to sit down in evening with the family, we turned the tv on to realise there was a no signal error showing on the screen. My s...

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